Nancy Coronado
Houston,TX
Summary
Customer-oriented manager, offering over 5 years of experience in retail operations, service team leadership, and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
USMedEquip
01.2022 - 01.2023
- Respond to license facility requests
- Take delivery and pick-up orders for medical equipment needed by the institutions and record them in a call log
- Hospitals, rehabilitation institutions, and clinics must be licensed across the country
- Take at least 72-90 calls every day
- Orders from specialized facilities can be received by email
- Dispatch orders to branches, such as warehouses, to deliver or pick up items.
Customer service
Community Health Choice
08.2020 - 10.2021
- Advocate
- Customer service advocate
- Managed large amounts of incoming calls, Identify and assess customers' needs to achieve satisfaction (60 to 120 calls per day)
- Verified enrollment and benefit information
- Assist with changing the primary care provider and billing
- Listen to customers' questions and concerns and provide answers or responses
- Review customer accounts and make changes, if necessary
- Strong phone contact handling skills and active listening
- Strong computer skills, ability to work on Outlook and Microsoft Teams, and CRM system
Customer Service Representative
Florida Dental Benefits
10.2018 - 07.2020
- Answers inbound calls
- Make outbound calls
- Verify Eligibility
- Make appointments
- Help members find providers in their area
- Fax office member eligibility
- Check if the office is in contact with us
- Educate the office and members of our plan on how it works
- Take 80+ calls a day.
Customer service
Accenture, VDart
05.2017 - 10.2018
- Advocate
- Managed large amounts of incoming calls, Identify and assess customers' needs to achieve satisfaction (80 to 157 calls per day)
- Perform general unemployment claim management tasks, interview applicants via phone or chat platform, answer general unemployment questions regarding the different programs and processes, and perform general unemployment claim management tasks
- Use proper grammar and avoid slang in everyday language
- Strong phone contact handling skills and active listening
- Strong computer skills, ability to work on Outlook and Microsoft Teams, and CRM system
- I worked on multiple Accenture projects.
Education
MacArthur High School, Aldine Mail Rte. Rd
Houston, TXSkills
- Filing Systems:
- Microsoft Word, Outlook, Excel, and PowerPoint (Type 35–45 WPM)
- Proficient in working under pressure
- Accounts Receivable
- Payroll
- Data Entry, Order Entry, QuickBooks
- Staff training and team building
- Leadership
- Problem Solver
- Analytical skills
Languages
Spanish
Elementary
Timeline
Customer Experience Associate
USMedEquip
01.2022 - 01.2023
Customer service
Community Health Choice
08.2020 - 10.2021
Customer Service Representative
Florida Dental Benefits
10.2018 - 07.2020
Customer service
Accenture, VDart
05.2017 - 10.2018
MacArthur High School, Aldine Mail Rte. Rd
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