Nancy Cortez
Amarillo,TX
Summary
Adept at navigating complex billing systems, I spearheaded initiatives at Panhandle Eye Group to rectify billing discrepancies, achieving a significant reduction in payment errors. My proficiency in CPT-4 and ICD-10 coding, coupled with exceptional problem-solving skills, ensures compliance and optimizes insurance reimbursements. My collaborative approach fosters strong relationships across departments, enhancing operational efficiency.
Overview
24
24
years of professional experience
Work History
Billing Specialist
Panhandle Eye Group
06.2009 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Responded to customer concerns and questions on daily basis.
- Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
Nutrition Service Worker
Northwest Texas Hospital
03.2009 - 06.2009
- Conducted routine cleaning tasks within the kitchen area, upholding high standards of hygiene throughout all workspaces.
- Delivered exceptional customer service during meal times, addressing patient concerns and requests promptly.
- Participated in continuous improvement initiatives aimed at enhancing the overall quality of nutrition services offered to patients.
- Promoted a welcoming dining experience for patients through attentive service and cheerful demeanor during meal times.
Customer Service Representative
AIG
10.2007 - 03.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Nutrition Service Worker
Northwest Texas Hospital
11.2004 - 02.2007
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Supported the nutrition team in menu planning for optimal health outcomes among patients.
- Ensured timely delivery of meals to patients'' rooms, coordinating with nursing staff for efficient service.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Enhanced patient satisfaction by providing well-balanced meal options, adhering to dietary restrictions and preferences.
Customer Service Representative
Firstcare Health Insurance
09.2000 - 05.2004
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma - Basic
Caprock High School
Amarillo, TX06.1992
Skills
- Knowledge of organization policies and procedures both final and draft or as assigned
- Knowledge of business office procedures
- Knowledge of insurance agency operating procedures and practices
- Skill in exercising initiative, judgment, discretion, decision making and organizational skills to achieve business unit objectives
- Skill in identifying and resolving problems
- Ability to communicate effectively and professionally
- Ability to establish and maintain effective professional working relationships with all employees and clients
- Knowledge of CPT-4 and ICD-10 coding
- Ability to communicate effectively orally and in writing
Languages
Spanish
Native or Bilingual
Timeline
Billing Specialist
Panhandle Eye Group
06.2009 - Current
Nutrition Service Worker
Northwest Texas Hospital
03.2009 - 06.2009
Customer Service Representative
AIG
10.2007 - 03.2009
Nutrition Service Worker
Northwest Texas Hospital
11.2004 - 02.2007
Customer Service Representative
Firstcare Health Insurance
09.2000 - 05.2004
High School Diploma - Basic
Caprock High School
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