Summary
Overview
Work History
Education
Skills
COMMUNICATION
Timeline
Generic

NANCY C. RAMOS

Tampa

Summary

To advance my career and utilize my abilities to their highest level

Administrative professional with track record of ensuring efficient office operations and exceptional support to executive teams. Proven ability to manage complex schedules and communications, contributing to streamlined workflow. Known for collaborative spirit and adaptability, with key skills in organization and multitasking.

Overview

25
25
years of professional experience

Work History

Administrative Secretary

Pinellas County School Board
05.2017 - Current
  • Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
  • Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of sensitive information, ensuring trust and integrity in office dealings.
  • Managed filing system, entered data and completed other clerical tasks.

Payroll Technician

PAYCHEX
06.2016 - 05.2017
  • Did payroll for approximately 300 clients including tax documents.
  • Accurately processed wage garnishments, levies, and other deductions in accordance with legal requirements.
  • Resolved payroll discrepancies quickly and successfully.

Rental Unit Specialist

MERCURY INSURANCE
06.2013 - 04.2016
  • Worked with rental car companies, collision centers and adjusters to set up rental cars for insured and claimants based on repair time estimates. Obtained All Lines Adjuster License.

Benefits Assistant

PINELLAS COUNTY SCHOOLS
07.2000 - 01.2013
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
  • Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
  • Provided personalized support to employees during life events affecting benefits, such as marriage or childbirth.

Education

High School Graduate -

DIXIE HOLLINS HIGH SCHOOL
ST. PETERSBURG, FLORIDA

Skills

  • Excellent communication and organizational skills Detail orientated
  • Knowledge of Microsoft Office and Outlook
  • Verbal communication
  • Database entry
  • Travel arrangements
  • Administrative support

COMMUNICATION

I have always held a position where communication was key to the success of the position.

Timeline

Administrative Secretary

Pinellas County School Board
05.2017 - Current

Payroll Technician

PAYCHEX
06.2016 - 05.2017

Rental Unit Specialist

MERCURY INSURANCE
06.2013 - 04.2016

Benefits Assistant

PINELLAS COUNTY SCHOOLS
07.2000 - 01.2013

High School Graduate -

DIXIE HOLLINS HIGH SCHOOL

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