NANCY CRASS
Ocean View,DE
Summary
Skilled Nurse Case Manager offering twenty five plus years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare.
Overview
37
37
years of professional experience
Work History
Hospice Nurse
Coastal Hospice
05.2023 - 08.2023
- Improved patient comfort by providing compassionate end-of-life care and symptom management.
- Enhanced family understanding of the hospice process through clear communication and education.
- Collaborated with multidisciplinary teams to develop individualized care plans for each patient.
- Promoted a peaceful and supportive environment for patients and their families during the end-of-life transition.
Field Nurse Case Manager
Amedysis Home Health
01.2023 - 05.2023
- Enhanced interdisciplinary collaboration,Improved patient outcomes by implementing evidence-based clinical practices and interventions for better patient care through effective communication and teamwork.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Reduced hospital readmissions with comprehensive discharge planning and follow-up care coordination.
Home Health Registered Nurse Case Manager
Aveanna Home Health Care
08.2020 - 12.2022
- Supervise and administer patient medication and educate from physician orders.
- Facilitated successful transitions from hospital to home or long-term care settings by coordinating necessary services and resources.
- Managed complex cases involving multiple comorbidities, ensuring proper treatment plans were followed for optimal results.
- Educated family members and caregivers on patient care instructions.
- Enhanced interdisciplinary collaboration for better patient care through effective communication and teamwork.
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
Clinical Community Liaison
SUN Behavioral Delaware
11.2018 - 01.2020
- Performed market analysis, market research development, and business development on the lower eastern shore, including Maryland, southern Delaware, and Virginia
- Hosted health fairs and community public speaking events
- Coordinated patient referrals to SUN Behavioral and communicated with referral sources regarding satisfaction and patient discharge
- Provided mobile assessments for SUN admissions.
- Enhanced public relations for the organization through effective communication with diverse groups and stakeholders.
Assistant Director of Nursing
Connections CSP
08.2017 - 01.2018
- Located at Sussex Correctional Institution, Georgetown, DE
- Supervised clinical staff of 75
- Responsible for hiring and termination, staff orientation, education, and corrective action
- Accountable for sharps and medical supplies count
- Served as clinical resource for nursing staff and Medical Grievance Chair
- Responsible for scheduling and staff assignments
- Pharmacy and lab liaison responsible for CQI and reporting
- Responsible for arranging emergency transfers.
Owner and Operator
Kool Bean Café & Bistro
05.2005 - 02.2017
- Independently owned and operated a successful start-up restaurant generating an annual revenue of 500k.
Registered Staff Nurse and Permanent Charge Nurse
Beebe Medical Center
05.2000 - 06.2006
- Managed high volume and acuity patient flow in Emergency Department
- Responsible for all aspects of patient care, admissions, discharges, and transfers
- Responsible for all staff assignments, crisis situations, disciplinary action, and management of all areas of the ED.
Registered Nurse/BSN/CCRN/CEN/Emergency Department Staff Nurse
Nanticoke Memorial Hospital
06.1997 - 05.1999
- Responsible for all aspects of patient care, patient admissions, discharges, and transfers.
Registered Nurse and Charge Nurse, BSN, CCRN, CEN
Crozer-Chester Medical Center
06.1992 - 06.1997
- Responsible for all aspects of patient care, triage, patient flow, and team assignments for a high volume and acuity urban emergency department
- Management of shift employees, disciplinary documentation, and overall supervision of the department.
Staff Nurse, Wound Team Nurse, and Charge Nurse, BSN, CCRN
Nathan Speare Burn Treatment Center
06.1986 - 06.1992
- Upland, PA
Education
Nursing
University of Delaware
Newark, DE05.2017
Bachelor of Science in Nursing -
Neumann University
Aston, PA05.1986
Skills
- Self-motivated, industrious clinician with exceptional critical thinking skills dedicated to the field of nursing and management
- Experienced in critical care, hospice and home health settings
Awards And Cognitions
- Recognized by Worcester County, MD Health Department for contributing to the success of the 15th Street Safe Station, 2019
- Board Member for Joshua Freeman Foundation, 2009 & 2010
- Women in Small Business Award, 2011
- Nominated as Nurse of the Year at Crozer-Chester Medical Center, Upland, PA, 1990 & 1992
Certifications And Skills
- Basic Life Support for Health Care Providers
- NIH Stroke Scale Certification
- Advanced Cardiac Life Support for Health Care Providers
- CPI Training
- American Heart Association Stroke Certification
- IV Nurse Certified
- Delaware Mental Health Screening (Adult)
- NAMI Mental Health First Aid
- DHIN, and Oasis, and HCHV, and Cerner proficient
- Microsoft Office proficient
References
Excellent references available upon request
Timeline
Hospice Nurse
Coastal Hospice
05.2023 - 08.2023
Field Nurse Case Manager
Amedysis Home Health
01.2023 - 05.2023
Home Health Registered Nurse Case Manager
Aveanna Home Health Care
08.2020 - 12.2022
Clinical Community Liaison
SUN Behavioral Delaware
11.2018 - 01.2020
Assistant Director of Nursing
Connections CSP
08.2017 - 01.2018
Owner and Operator
Kool Bean Café & Bistro
05.2005 - 02.2017
Registered Staff Nurse and Permanent Charge Nurse
Beebe Medical Center
05.2000 - 06.2006
Registered Nurse/BSN/CCRN/CEN/Emergency Department Staff Nurse
Nanticoke Memorial Hospital
06.1997 - 05.1999
Registered Nurse and Charge Nurse, BSN, CCRN, CEN
Crozer-Chester Medical Center
06.1992 - 06.1997
Staff Nurse, Wound Team Nurse, and Charge Nurse, BSN, CCRN
Nathan Speare Burn Treatment Center
06.1986 - 06.1992
Nursing
University of Delaware
Bachelor of Science in Nursing -
Neumann University
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