NANCY CRISTINA PEREZ-LAMBARRI GUERRERO
Houston,USA
Summary
Motivated and detail-oriented administrative professional, seeking a management position and searching for the opportunity of demonstrating the experience on sales and customer service I've gotten through the years. I am ready to show the experience to others and guide them through the process they are needing in the moment, I am welling to learn, assist, and help others, I consider myself a very organized person, welling to learn every day Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Front Office Administration Referral Coordinator
Wishing Well Adult Rehab
04.2023 - Current
- Maintained ongoing tracking and appropriate documentation on referrals
- Ensured complete and accurate registration including patients' demographics and current insurance information
- Provided appropriate clinical information to the therapist
- Contacted insurance companies to verify eligibility and benefits and ensure prior approval requirements are met
- Translation (from Spanish to English) in evaluations
- Patient registration Patient appointment scheduling
- Additional preparation
- Authorization specialist
- Ensure that patients have proper authorizations and assure that insurance company requirements are met
- Communicating and working closely with doctors and nurses
- Arrange peer to peer discussions between physicians and insurance companies
- Creating Authorization form by electronic and /or hard copy downloading records
- Organize and prioritize workload to assure verification and authorization are completed on timely basis
- Investigate and expedite approval, deferred, and denied services
Front Desk
Hotel W
01.2021 - 01.2024
- Receiving guests
- Cashier functions and administration
- Check-in/check-out
- Follow up on feedback
Administrative Manager
Miluyole S.A de C.V.
02.2014 - 02.2023
- Maintained administrative staff by recruiting, selecting, and training employees
- Supervised clerical and administrative personnel by communicating job expectations and appraising job results
- In charge of setting policies and procedures for training and coaching
- Initiated and coordinated goals, deadlines, and projects for their department
- Monitored and procured needed supplies for office, reception, and kitchen
- Ensured a safe, secured, and well-maintained facility that met environmental health and security standards
- Managed maintenance requests
- Treasury
- Supervision of 21 restaurants
- Payroll
- Responsible for negotiation price and food quality with suppliers
- Convinced shareholders to invest more money in future projects (Restaurants)
- Led Monthly Financial Meeting with Shareholders
Front Office Receptionist
St. Regis Starwood Hotels
06.2012 - 04.2012
- Performed all check-ins and check-outs
- Managed online and phone reservations
- Informed customers about payment methods and verified their credit card data
- Registered guests collecting necessary information
- Welcomed guests upon arrivals and assigned rooms
Education
MBA - TOURISM AND TRAVEL MANAGEMENT
Universidad Del Valle De Mexico
08.2019
MBA - International Administration of Tourism, Hotel, Gastronomic and Eco-tourism Companies
Universidad Del Valle De México
Mexico, ME08.2009
Skills
- Insurance precertification processes
- Appointment Scheduling
- Accurate Documentation
- Multi-line phone proficiency
- Scheduling Software
- HIPAA Regulations
- Referral tracking
- Patient Scheduling
- Employee Performance Evaluations
- Critical Thinking
- Employee Training
- Program Budget Development
- Quality Control
- Task Prioritization
- Personnel Management
- Professionalism
- Problem-solving aptitude
- Excellent Communication
- Caseload Management
- Sales
Additional Information
A March 08 Foro Internacional del Turismo (Sectur, Fonatur)(INTERNATIONAL TOURISM FORUM), April 08 Expo Mexicana de Inversión Inmobiliaria y Turística (EMMIT, Fonatur)(MEXICO HOTEL AND TOURISM INVESTMENT CONFERENCE), Sept 09 Conferencia: Dimensión de la crisis y su impacto en los diferentes segmentos (Cocinero del Año México 09)(DIMENSION OF THE CRISIS AND ITS DIFFERENT SEGMENTS), Sept 09 Taller Green Spirit: Reduciendo Costos y cuidando el medio ambiente (Cocinero del Año México 09)(COSTS AND HOW TO TAKE CARE OF OUR ENVIRONMENT), March 14 Control de costos aplicado al Restaurante (CANIRAC)(COST CONTROL APPLIED IN RESTAURANTS), April 18 Contabilidad para no Contadores (EBC)(ACCOUNTING FOR NON ACCOUNTANTS), July 19 Impacto de un menú (CANIRAC) (THE IMPACT OF A RESTAURANT MENU), Oct 19 Profesionalización de la empresa Familiar 'Gobierno corporativo' (ITAM)(FAMILY BUSINESS PROFESSIONALISM)
Personal Information
- Age: 36
- Date of Birth: 07/04/88
- Nationality: US/Mexican
Hobbies and Interests
- CrossFit
- Running
- Reading
- Spending time with my family and friends
- Travelling
- Dancing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office Administration Referral Coordinator
Wishing Well Adult Rehab
04.2023 - Current
Front Desk
Hotel W
01.2021 - 01.2024
Administrative Manager
Miluyole S.A de C.V.
02.2014 - 02.2023
Front Office Receptionist
St. Regis Starwood Hotels
06.2012 - 04.2012
MBA - TOURISM AND TRAVEL MANAGEMENT
Universidad Del Valle De Mexico
MBA - International Administration of Tourism, Hotel, Gastronomic and Eco-tourism Companies
Universidad Del Valle De México
Similar Profiles
NANCY LAMBARRI GUERRERONANCY LAMBARRI GUERRERO
Referral Coordinator at Wishing Well Adult RehabReferral Coordinator at Wishing Well Adult Rehab
Neima A MahamudNeima A Mahamud
NA at Adult Rehab Mental Health ServicesNA at Adult Rehab Mental Health Services
Mary Katherine WilliamsMary Katherine Williams
Speech Teacher at Persevere Adult & Pediatric Rehab - FAST FORWARDSpeech Teacher at Persevere Adult & Pediatric Rehab - FAST FORWARD