Nancy Cruz
Administration / Marketing
San Francisco,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Marketing Manager
Freelance Marketing
San Francisco, CA
04.2020 - Current
- Created marketing materials, including banners, flyers and product catalogs to brand standards.
- Spearheaded successful marketing campaign, creatively utilizing social media platforms.
- Designed website, attending to the needs of my clients
- Designed and implemented marketing and branding collateral.
- Collaborated on production workflows, marketing, social media.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Increased brand awareness by implementing innovative digital marketing strategies.
Customer Service Cashier
Floral Supply Syndicate
San Francisco, CA
09.2021 - Current
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Developed and managed relationships with customers to increase customer loyalty.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
Quality Food Safety
The Whole Cart / Google
San Francisco, CA
10.2018 - 03.2020
- Improved communication between departments by participating in regular meetings and sharing relevant findings from quality assurance activities.
- Evaluated supplier performance through regular audits, strengthening relationships while upholding high-quality expectations for raw materials received.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
- Audited internal activities and conducted thorough inspections.
- Monitored and controlled temperature of products.
- Training employees about cleaning practices and correct food temperature management.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Merchandise Receiver
Apex
Hayward, CA
01.2023 - 04.2023
- Operated warehouse equipment safely and efficiently, maintaining smooth daily operations in the receiving department.
- Developed strong relationships with transportation providers to expedite deliveries
- Collaborated with team members to unload shipments quickly and accurately.
- Reduced errors in merchandise receiving by conducting thorough quality checks on all items.
- Maintained accurate records of received goods, contributing to efficient inventory management.
- Improved merchandise processing efficiency by implementing a streamlined receiving system.
- Improved inventory tracking by establishing system to check-in and check-out items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Pharmacy Operational Manager
Pisa Group
Mexico, Mexico
03.2009 - 11.2016
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
- Streamlined operational processes by implementing efficiency improvements and reducing waste.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Distribution Center Manager
Health Mexicana S. A. de C. V.
Mexico, Mexico
01.2012 - 02.2014
- Hire employees for the operation of the warehouse
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Promoted brand at industry events and through ongoing networking efforts.
- Increased distribution center efficiency by streamlining workflows and optimizing staff scheduling.
- Implemented safety protocols for employees, resulting in fewer accidents and improved overall safety record.
- Conducted regular audits of inventory, identifying discrepancies and implementing corrective actions as needed.
- Supervised team of 6 employees and oversaw all activities in the warehouse.
- Established new recycling programs, saving company more than $25,000 annually.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Education
BBA - International Marketing Administration
Universidad ETAC
Ciudad De Mexico 04.2003 - 03.2007
Skills
- Employee Leadership
- Cooperative Attitude
- Goal Tracking
- POS Inventory System Operation
- Monetary Transactions
- Resolving Discrepancies
- Conversant in Spanish
- Team Representation
- Conflict Resolution Techniques
Photography
Restaurant Photography.
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Merchandise Receiver
Apex
01.2023 - 04.2023
Customer Service Cashier
Floral Supply Syndicate
09.2021 - Current
Marketing Manager
Freelance Marketing
04.2020 - Current
Quality Food Safety
The Whole Cart / Google
10.2018 - 03.2020
Distribution Center Manager
Health Mexicana S. A. de C. V.
01.2012 - 02.2014
Pharmacy Operational Manager
Pisa Group
03.2009 - 11.2016
BBA - International Marketing Administration
Universidad ETAC
04.2003 - 03.2007
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