Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nancy Cruz

Chicago,IL

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Employee Recruiter

  • Conduct walkthroughs of client facilities to ensure the safety standards are being met for employees
  • Provide Safety Training to Employees
  • Check in Employees On-Site
  • Create Badges
  • Avionte Software experience
  • Able Software experience
  • Bullhorn Software experience
  • Phone and in person interview candidates/employees
  • Answer phones
  • Maintain contact with customers and employees to ensure customer/employee satisfaction
  • Verify Time Sheets
  • Conduct Orientations
  • Scanning
  • Customer Service
  • Outlook proficient
  • Microsoft Office proficient
  • Indeed, resume search/ screening
  • Generate resumes based on interviews
  • Problem Solving
  • Medcor protocol experience
  • Document (calls, messages, documents, complaints)
  • Schedule appointments
  • Verify references
  • Covid Screening
  • Stay current with CDC covid guidelines
  • Stay current with staffing laws
  • Ability to stay calm in the midst of hostility
  • Multi-tasking.

Staffing Supervisor

Davis Staffing Inc.
09.2021 - Current
  • I work hand in hand recruiting for different companies that are looking for temporary employees with the potential to hire them on permanently alongside with people seeking employment.
  • Improved candidate experience by streamlining application processes and providing timely feedback during the hiring process.
  • Reduced time spent on administrative tasks through the implementation of efficient systems and procedures.
  • Ensured compliance with employment laws and regulations through diligent documentation and record-keeping practices.
  • Enhanced employee retention by implementing effective onboarding processes and providing ongoing support.
  • Collaborated with department managers to identify staffing needs and develop appropriate recruiting strategies.
  • Evaluated the effectiveness of existing recruiting channels regularly, adjusting strategies as needed to maximize results.
  • Increased client satisfaction by consistently meeting or exceeding staffing requirements within tight deadlines.
  • Developed strong relationships with clients by maintaining consistent communication and addressing concerns promptly.
  • Developed comprehensive training programs for new employees, ensuring they were well-prepared for their roles upon starting work.
  • Implemented creative sourcing strategies to attract top talent in competitive job markets.
  • Conducted thorough candidate screenings, including interviews and reference checks, to ensure quality hires.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Operated and maintained applicant tracking and candidate management systems.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Developed and implemented plans to improve recruitment process.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Collaborated with managers to identify and address employee relations issues.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Data Entry Clerk

Kates Detective & Security Agency
07.2020 - 09.2021
  • Data Entry Clerk- Payroll Department
  • Valid PERC card
  • Data Entry
  • Winteam software knowledge
  • Celayix software experience
  • Assisted with payroll discrepancies
  • Problem solving
  • Met deadlines
  • Interpreter (fluent in Spanish written & spoken)
  • Worked one on one with security officers and police officers
  • Great attention to detail
  • Team player.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

Customer Service Associate

The PRIDE of Cicero
04.2015 - 05.2017
  • Customer Service- Take customers request, take food orders (sandwiches), or coffee requests
  • Make food preparations
  • Maintain cleanliness of the workstation and of the overall gas station
  • Assist management with new employee training
  • End of shift drawer audit
  • Cash handling
  • Facilitate customer satisfaction
  • Problem Solving
  • Stock inventory.

Waitress/ Cashier/ Dishwasher/ Food Delivery/ Translator

Los Amigos Restaurant
07.2014 - 03.2015
  • Customer Service- (Waitress, Cashier, Food Delivery), Guaranteeing customer satisfaction, paying attention to the special needs and requests of customers, resolving any disputes
  • Money handling
  • Maintain Cleanliness of restaurant and workstations and bathroom
  • Wash dishes
  • Take food orders personally or over the phone
  • Take inventory of stock/ food products
  • Stock inventory and products
  • Take end of day reports of register and file the receipts
  • Translate for restaurant owners with accountant and customers
  • Deliver food in timely fashion
  • Promote restaurant at events.

Education

High school diploma -

John Hancock College Preparatory
Chicago, IL
06.2010

Skills

  • Applicant Tracking Systems
  • Bilingual (English and Spanish)
  • Customer Service
  • Inventory
  • Microsoft Office
  • Dispatch
  • Event Organizer
  • Detail Orientated
  • Cash Handling
  • Data Entry
  • Proofreading
  • Onboarding Processes
  • Resume Screening
  • Candidate Sourcing
  • Background Checks
  • Employment law knowledge
  • Time Management
  • Recruiting and Sourcing
  • Recruitment strategy development
  • Candidate Screening
  • Candidate and client relations
  • Administrative Skills

Certification

PERC Card, 05/2021, 05/2024, Permanent Employee Registration Card Passed state and federal background check and fingerprinting

Timeline

Staffing Supervisor

Davis Staffing Inc.
09.2021 - Current

Data Entry Clerk

Kates Detective & Security Agency
07.2020 - 09.2021

Customer Service Associate

The PRIDE of Cicero
04.2015 - 05.2017

Waitress/ Cashier/ Dishwasher/ Food Delivery/ Translator

Los Amigos Restaurant
07.2014 - 03.2015

Employee Recruiter

High school diploma -

John Hancock College Preparatory

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Nancy Cruz