NANCY CRUZ
Houston,TX
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, reflected in customer satisfaction and KPIs. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
15
15
years of professional experience
Work History
General Manager
MyEyeDr.
03.2021 - Current
- Assisted patients and staff transition from TSO to MyEyeDr.
- Appointed District Sales Trainer (Nov 2022)
- Maintained
- Oversaw P&L, hiring, coaching, insurance filing
- Home office liaison for Spanish marketing translations
- Organized events: schools, eclipse, colleges
- Recognized top producer by CareCredit
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Analyzed performance metrics to identify areas for operational improvement and drive team accountability.
- Fostered a collaborative work environment, enhancing communication among team members and ensured a one team mentality by cross training.
Brand Manager
My Eyelab
05.2019 - 03.2021
- Also named District trainer in Jan 2020-March 2021.
- Trained/promoted managers across district.
- While managing Sugarland: +76% comp improvement, APS $295 ($130 improvement)
- While managing Tomball: improved store to be +8.85% over budget, with a 39.47% vs 5% conversion rate based on foot traffic.
- Supported MEL-by performing assisted patient testing (during COVID)
- Collaborated with cross-functional teams to ensure brand consistency across channels.
- Led daily operations to enhance patient care and streamline workflow efficiency.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversaw the hiring process for new employees at all levels, selecting candidates who aligned with the practice's mission and values across the district.
Store Manager
Claire's Boutique
05.2018 - 05.2019
- Managed daily store operations, ensuring exceptional customer service and product availability.
- Trained and mentored team members on sales techniques and company policies.
- Implemented visual merchandising standards to enhance product displays and drive sales.
- Resolved customer inquiries and complaints swiftly to maintain high satisfaction levels.
- Assisted in budgeting and forecasting, supporting financial goals through effective cost control measures.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
Assistant Store Manager
Charlotte Russe
07.2014 - 05.2018
- Led daily store operations, ensuring optimal customer service and sales performance.
- Trained and mentored team members, fostering a collaborative and efficient work environment.
- Implemented inventory management systems to streamline stock replenishment processes.
- Developed staff schedules to optimize coverage during peak hours, enhancing productivity.
- Conducted regular performance evaluations, providing feedback to improve employee development.
- Analyzed sales trends and customer feedback to inform merchandising strategies and promotions.
- Coordinated visual merchandising efforts, ensuring compliance with brand standards and guidelines.
- Managed cash handling procedures, maintaining accuracy in financial transactions and reporting.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Acting Store Manager of the Woodlands location from Jan 2018-March 2018.
Assistant Manager
The Body Shop, Store
07.2013 - 01.2014
Store Manager
Elizabeth Arden
12.2011 - 04.2013
Cosmetics and Fragrances Sales Associate
Macy's
10.2010 - 10.2011
Education
High School Diploma -
MacArthur High School
Houston, TX01.2010
Skills
- Community Outreach
- Visual Merchandising
- Team Mentorship
- Optical Tech
- Bilingual Engagement
- Leadership Development
- Customer service
- Cash management
- Store operations
- Inventory control
- Complaint resolution
- Staff management and recruitment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
General Manager
MyEyeDr.
03.2021 - Current
Brand Manager
My Eyelab
05.2019 - 03.2021
Store Manager
Claire's Boutique
05.2018 - 05.2019
Assistant Store Manager
Charlotte Russe
07.2014 - 05.2018
Assistant Manager
The Body Shop, Store
07.2013 - 01.2014
Store Manager
Elizabeth Arden
12.2011 - 04.2013
Cosmetics and Fragrances Sales Associate
Macy's
10.2010 - 10.2011
High School Diploma -
MacArthur High School
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