NANCY CRUZ PASTRANA
Indian Head,MD
Summary
Administrative Specialist with hands-on experience in records management, inbound processing, travel vouchers, military orders, and documentation control. Reviews pay, entitlements, and policy guidance to resolve discrepancies and support accurate administrative outcomes. Brings bilingual communication, customer service experience, and working knowledge of military systems and office tools.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Administrative Specialist (MOS 0111), E-3
United States Marine Corps
Indian Head, MD
04.2023 - Current
- Coordinated leave and identification management, travel documentation, and military order preparation to ensure compliance with regulations.
- Addressed administrative questions and documentation requirements for Marines, ensuring responsible handling of personnel information.
- Process inbound packages and maintain accurate personnel records, data entries, correspondence, and administrative documentation.
- Review travel vouchers, pay information, and entitlements to help identify discrepancies and support required debt processing.
- Maintain disciplinary and punishment records while performing quality checks to support accuracy, completeness, and compliance.
- Researched Marine Corps Orders (MCOs) and MARADMINS to clarify policies, enabling Marines to understand and access benefits effectively.
- Naval Support Facility, Indian Head, MD | Attached to CIBRF
Hospitality & Guest Services
Molly Pitcher Inn & Oyster Point Hotel
Red Bank, NJ
06.2020 - 04.2023
- Delivered guest service and hospitality support across two sister hotel properties, enhancing overall guest satisfaction.
- Facilitated communication between guests and team members to support daily hotel operations and foster a positive guest experience.
- Assisted with private events and provided professional customer service in a fast-paced hospitality environment.
- Adjusted work schedules to meet operational needs across locations. and assignments between both locations, sometimes within the same day.
Education
High School Diploma -
Red Bank Regional High School
Little Silver, NJ06-2022
Skills
- Records management
- Administrative support
- Travel Documentation Management
- Military orders
- Payroll processing
- Travel vouchers
- Quality assurance
- Data entry
- Correspondence and Personnel Records
- Policy research
- Software proficiency
- Customer service
- Bilingual communication
- Records management
- Data entry
- Travel vouchers
Certification
- Bilingual in English and Spanish
- Biliteracy Certificate
DOD SKILLBRIDGE PREFERENCE
- Target Organization: DHL Supply Chain
- Preferred Location: Mechanicsburg, Pennsylvania
- Preferred Start Date: December 24, 2026 - January 8, 2027.
Timeline
Administrative Specialist (MOS 0111), E-3
United States Marine Corps
04.2023 - Current
Hospitality & Guest Services
Molly Pitcher Inn & Oyster Point Hotel
06.2020 - 04.2023
High School Diploma -
Red Bank Regional High School