Nancy Cunningham
Loganville,GA
Summary
Experienced Pharmacy Technician with 20+ years of expertise in Inpatient and Outpatient Hospital settings. Demonstrates exceptional organizational skills and meticulous attention to detail for accurate medication distribution processes. Proficient in inventory management, prescription filling, and delivering top-notch customer service. Committed to consistently providing the highest level of customer satisfaction through a deep understanding of the medication distribution process.
Overview
18
18
years of professional experience
Work History
IV Sterile Compounding Technician (40 Hours/week)
Atlanta VA Medical Center
01.2023 - Current
- Primary responsibility is to provide services to patient care in an inpatient setting
- Responsibilities include comprehensive knowledge of concepts, principles, methodology and policies in the compounding of sterile products and chemotherapy in accordance with USP 797 and USP 800
- This includes the ability to evaluate, analyze, and coordinate workflow and activities in USP 797 sterile compounding
- Knowledge of prescriptions and inpatient order entry into the electronic health record
- Knowledge of pharmacy technician principles, practices, concepts, and theories for independent work
- Dispense medications and sterile products according to pharmacy policies and procedures
- Knowledge in problem solving pharmacy related issues and troubleshooting pharmacy equipments and technology
- Ability to have conflict resolution in issues with team members and patients
- Skill in training and orienting new and existing employees and students on proper policies and procedures
- Ability to train pharmacy technicians and students
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Collaborated with fellow technicians and pharmacists to develop efficient workflows for compounding processes.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Controlled Substance Technician (40 Hours/week)
Fort Belvoir Community Hospital
11.2015 - 01.2019
- Serve as the central distributor of Controlled Substance for Fort Belvoir Community Hospital wards, its outlining clinics, and pharmacies
- Responsibilities include maintaining accountability of all controlled substances to ensure 100% accuracy; maintaining documentations pertaining to all discrepancies within the pharmacies and addressing inaccuracies in pharmacy automations to ensure 100% controlled substance compliance within the hospital staff
- Write memorandums of records for controlled audits; acts as the liaison between pharmacy staff, nursing staff, and pharmacy logistics in obtaining controlled substance; ensure supply and demand are met on a monthly basis to limit waste and abuse
- Oversee all destructions of controlled substances are documented and turn in for proper processing
- Removes expired controlled substances from stock and processes them for safe removal, according DHA directives and standard operating procedures
- Assist in determining ordering interval and stock levels appropriate to meet changes, conversions, new drug indications including backorders
- In addition, maintain records and filing of all documentations pertaining to transactions, discrepancies, destructions of all controlled substance at Fort Belvoir Community Hospital in accordance with Standard Operating Policies
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Pharmacy Tech Program Director (40 Hours/week)
Fortis Institute
01.2013 - 01.2015
- Serve as the lead administrator for the department of pharmacy technician program overseeing three instructors and approximately 60 students
- As the Program Director, the responsibility includes developing, coordinating and administering the academic program and retention activities within the pharmacy department
- Provide leadership in developing, evaluating and maintaining curricula and programs that respond to community needs, prepare students for success, and meet the requirements of the regulatory agencies
- Assist in the development and implementation of strategies that support student enrollment, retention, externship/internship/clinical program and program completion
- Assist the DOE/Dean in the hiring, training, development, evaluation and supervision of faculty
- Conduct weekly meetings
- Develop and maintain industry contacts for instructional and employment purposes to include establishing relationship with National Board and State Board
- Procure and maintain supplies for academic use and help the school with community outreach programs and activities
- Utilize proper inventory management to ensure sufficient stock of books, equipments, tools, and supplies for pharmacy training
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
Pharmacy Supervisor (40 Hours/week)
US Army, Winn Army Community Hospital
06.2009 - 03.2012
- Primarily responsible for providing Pharmacy services within the Outpatient Pharmacy and overseeing Pharmacy operations specific to Pharmacy technicians at Hawks Troop Medical Clinic
- Coordinate and maintain organization of technicians: matter, schedules, meeting and addresses operational issues, providing services to an area of approximately 58,000 beneficiaries in support of the 3rd Infantry Division
- Coordinate and assist with training and orients new personnel, soldiers and volunteers in the technical phases of operations
- Monitor productivity and workload patterns
- Provide additional training to support Pharmacists with the Pharmacy software and labeling functions
- Responsible for approximately $315,000 worth of pharmacy automation
- Understand operation and functionality of automatic dispensing cabinets (Parata Max, P2000, Flex Rx, Omni Cell), including technology to support the cabinets in the Pharmacy
- Initates ordering requirements of pharmaceuticals, specialty, and supply items through pharmacy prime vendors or other mandatory sources
- Responsible for adherence to federal contracts and compliance with federal regulations regarding open market, ensuring inventory control through perpetual evaluation
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assists in determining ordering intervals and stock levels appropriate to meet pharmacy needs
- Manage backorder items and adjust inventory levels to meet seasonal needs of the pharmacy
- Took on the role of Pharmacy Department NCOIC for a year, which include assisting Chief of Pharmacy Department with auditing internal regulatory requirements, including safety walks, documentation and Joint commission readiness
- Carry out rules and regulations pertaining to the professional policies of the pharmacy department and ensure compliance with state and federal regulations
- Manages pharmacy quality control and patient safety initiatives; oversees inspections of outlying clinics; ensures adherence to proper narcotics accountability and operational management procedure
- Successfully coordinated the construction projects of a pediatric pharmacy and surveillance system for the pharmacy department and worked on annual contracts for pharmacy automations and systems
Pharmacy Supply Technician (40 Hours/week)
US Army, 31st Combat Support Hospital
02.2007 - 06.2008
- Serve as the ordering officer for pharmacy service
- Procures all types of pharmaceuticals including controlled and non-controlled drugs within the deployed area within the established guidelines, policies, and procedures within inventory management specialized area with the understanding of proper budget utilization and to ensure compliance with Army policy
- Instruct, manage, and supervise personnel within pharmacy support activity concerning supply systems policy and functional procedures
- Plan the requirements for stockage and control based on accumulation of demand data
- Purchase using Federal Supply Schedules, Blanket Purchase Agreement and open market to ensure compliance with federal acquisition regulations, and policy, understanding the contracting hierarchy of all purchases
- Removes expired medications from stock and processes them for safe removal, according to Army Supply Chain directives
- Maintain an organized and clean working environment
- Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
- Conducted regular inventory audits to maintain accurate records and reduce discrepancies in stock levels.
- Acted as receiving agent in verifying delivered goods, preparing receipts for purchases and generating quarterly transaction reports.
- Analyzed historical demand patterns to forecast future needs accurately, enabling proactive procurement actions that minimized stockouts.
- Participated in continuous improvement initiatives aimed at increasing efficiency within the supply technician role.
- Collaborated with cross-functional teams to ensure timely delivery of materials, contributing to project success.
- Implemented risk management strategies within the procurement process, protecting the organization from potential disruptions or delays in the supply of critical materials.
Education
Masters - Business Administration
University of Phoenix
Columbia, MD05.2016
Bachelors - Science in Health Care Administration and Management
University of Phoenix
Washington, DC06.2014
Skills
- Core Competencies
- Dispensing Medications
- Regulatory Compliance
- Prescription Fulfillment
- Customer Service
- Chemical Handling
- Prioritization and Organization
- Ordering
- Data Entry
- Inventory Management
- Medication Storage and Labeling
- Inventory tracking
- Equipment cleaning and maintenance
- Employee training
- Medication repacking
- Safety Protocols and Risk Management
- Automation maintenance
- Analytical Thinking
- Confidentiality Practices
- HIPAA Compliance
- Team Coordination
- Medication Documentation
- Sterile and Non-Sterile Compounding
- USP 795, 797, and 800 Compliance
- Dosage calculations
- Problem-solving skills
- Medication preparation
- Patient confidentiality
Miscellaneous Experience
- Volunteer Cambodian translator, 01/01/20, Current
- Volunteer Community Outreach for City of Morrow, 01/01/21, 12/31/21
- Treasurer for NCO Fellowship, FSGA MEDDAC, 01/01/10, 03/31/12
- Company’s Unit Prevention Leader, 01/01/11, 03/31/12
- Organized a 5K to help fund raise Unit’s Organization Day, 10/01/11, 10/31/11
- Company’s Retention NCO, 01/01/10, 03/31/12
- Volunteer service to the Coastal Empire Region, 04/01/10, 04/30/11
- Event Coordinator for Unit in Iraq, 04/01/07, 04/30/08
- Committee member for the Camp Cropper Black History Month Celebration, 01/01/08, 04/30/08
- Volunteer as part of Project Care and Share, 01/01/07, 12/31/08
- Reynolds Army Community Hospital Hazmat Team, 01/01/02, 12/31/03
- Volunteer in support of 24th Annual Fort Sill Retire Open House, 11/01/02, 11/30/02
Awards
- Recognition for Medication Management (Pharmacy Tech of the Year for the Armed Forces 2007) in Iraq from Pharmacy Association
- Recognition of Appreciation for helping in streamlining crash cart procedures for Reynolds’s Army Community Hospital
Other Work History
- 03/2022, 12/2022, Gwinnett County Communication Center, Communication Officer
- 03/2019, 03/2022, RNS Auto Service, Business Administrator
- 01/2015, 10/2015, Department of Veterans Affair, Baltimore, MD, Inpatient Pharmacy Technician
- 03/2006, 01/2007, Tuttle Army Health Clinics, Pharmacy Clinic Supervisor
- 05/2002, 02/2006, Reynolds Army Community Hospital, Pharmacy Technician
- 04/2000, 09/2001, Cargo Service Center, Atlanta, GA, Data Entry Clerk Logistics
Timeline
IV Sterile Compounding Technician (40 Hours/week)
Atlanta VA Medical Center
01.2023 - Current
Controlled Substance Technician (40 Hours/week)
Fort Belvoir Community Hospital
11.2015 - 01.2019
Pharmacy Tech Program Director (40 Hours/week)
Fortis Institute
01.2013 - 01.2015
Pharmacy Supervisor (40 Hours/week)
US Army, Winn Army Community Hospital
06.2009 - 03.2012
Pharmacy Supply Technician (40 Hours/week)
US Army, 31st Combat Support Hospital
02.2007 - 06.2008
Bachelors - Science in Health Care Administration and Management
University of Phoenix
Masters - Business Administration
University of Phoenix
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