Nancy Dajani
Foster,CA
Summary
- Over 12 years of Customer Service, executive support in supervisory positions, and establishing good working relationships.
- Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Design Eyewear Group
01.2021 - Current
- Taking calls and placing orders
- Providing information about products and services
- Taking orders and processing returns
- Handling finance accounts, preparing invoices/statements and accepting payments
- Support the senior manager in various administrative duties such as calendar managing, travel booking, facilitating team events, and expense reports
- Escalate calls efficiently, finding satisfactory resolutions for both customers and the company alike
Passenger Service Representative
American Airlines
11.2016 - 06.2023
- Assisting passengers with tickets, re-booking flights, and check in
- Making sure all passengers are satisfied with their service
- Data entry and high functioning organizational skills
- Preform various tasks given by manager aside from normal duties. Such as, employee relations, processing paperwork/documents, preparing presentations for meetings, organizing meetings, planning team events, managing schedules and calendars
Customer Service Supervisor
G2 Secure Staff
04.2006 - 11.2016
- Checked in passengers, assigned boarding passes, and directed passengers
- Handled currency, assisted passengers with disabilities and made sure all passengers made their flight
- Data entry and administrative duties
- Assisted Domestic and International managers with event planning, expense reports, budgeting, calendar management, and client relations
Cashier/Supervisor
Target
06.2005 - 07.2006
- Executed and fallowing through with all store standards including currency management, opening Target Red Cards and provided excellent customer service
- Assisted with inventory procedures.
- Performed opening and closing procedures.
Education
High School Diploma -
Abraham Lincoln High School
Associates Degree - Cyber Security Intelligence, Business Administration
San Francisco City College
San Francisco, CASkills
Customer Service
Problem-solving abilities
Critical Thinking
Data Entry
Money handling abilities
Payment Processing
Order Processing
Administrative Support
Follow-up skills
Client Relations
References
- Urania De La O (415)724-2263, Healthcare Representative
- Maria Dajani (415)269-1982, Family Success Coach
- Susie Dajani (602) 535-6601, Exec Admin Asst. & AP Controller
Timeline
Customer Service Representative
Design Eyewear Group
01.2021 - Current
Passenger Service Representative
American Airlines
11.2016 - 06.2023
Customer Service Supervisor
G2 Secure Staff
04.2006 - 11.2016
Cashier/Supervisor
Target
06.2005 - 07.2006
High School Diploma -
Abraham Lincoln High School
Associates Degree - Cyber Security Intelligence, Business Administration
San Francisco City College
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