NANCY J. DANKO

• Provides outreach and case management to 20+ homeless Veterans for SSVF housing initiatives
• Assess Veterans to provide case specific community referrals while keeping all action documented in CSIS and JFCS server
• Works with Veterans to remove barriers specific to homelessness
• Generates funding requests to maintain stable housing
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution

• Lead Quality Assurance Special Project Coordinator for youth services for current and past participant files
• Manages individual case files for youth both current and prior in excess of 300
• Prepare and supervise quality of customer services files to account for project compliance and auditing by state and local government to ensure future program funding
• With management approval, responsible for distribution of $3,000,000 in funding and grants to community projects
• Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications
• Established metrics, applied industry best practices and developed new tools and processes
• Identified potential product risks and developed plans to mitigate or eliminate hazards
• Communicated directly with QA team to resolve user-reported problems and questions
• Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally
• Established and updated QA processes and metrics in line with industry best practices and project goals

• Lead coordinator for key employee retention and resource referral program.
• Manages over 50-60 clients/cases per year; coordinates counseling, assistance, and follow-on care for organizational substance abuse violators
• Provides at risk training seminars for three subordinate organizations comprised of over 1,800 Soldiers; creates curriculum and provides detailed instruction and assistance to first line supervisors
• Manages encompassing organizational wellbeing assessment and compliance report; analyzes and provides recommendations on corporate culture to senior leaders

• Located, coordinated, and maintained connections to resources for Ohio Army National Guard members and their families
• Responsible for Family Management Program (FMP) database system; assisted 300 service members and their families annually in finding access to essential public/private/non-profit services and resources
• Maintained comprehensive understanding of regulations, policies, and procedures governing family assistance; ensured 100% compliance for assistance and services provided
• Served as primary point of contact for service member and their families; communicated to audience of over 150 families while collaborating with over 200 stakeholders providing services/resources
• Identified issues, analyzed information and provided solutions to problems
• Prepared variety of different written communications, reports and documents

• Coordinated resource support, volunteer recruiting, and maintained service documents for executive leaders and staff
• Oversaw 25 volunteers - their training and work; maintained communication and connections with service members and their families while organization was deployed overseas
• Ensured Federal guidelines and compliance standards were enforced for volunteers, funds, and activities; maintained budget ledgers and receipts
• Maintained and provided volunteer training programs; trained 125 volunteers annually
• Developed team communications and information for meetings

• Senior military law enforcement manager, training instructor, and operations supervisor.
• • Managed a Military Police training program - supervised eight instructors responsible for training 270 Soldier; coordinating nine classes per years while forecasting and managing an operating budget worth $45,000.
• • Designed and instructed courses in professional development, individual resilience/wellness, and law enforcement; selected as Instructor of the Year in 2010
• • Led, trained, and mentored 10 Soldiers in Iraq (2003-2004); responsible for providing security for key leaders, US military members, and Iraqi citizens

• Primary consultant to executive leaders of the OHARNG for suicide prevention, mitigation, and response efforts
• Provided resiliency training to over 400 service members and their families; responsible for scheduling training venues and managing an annual training budget of $45,000
• Maintained a suicide intervention and post-intervention training certification program for over 11,000 service members
• Supervised and completed all arrangements for returning service member remains – ensured family needs were understood and met

Owner and proprietor. Managed all aspects of business development, payroll, marketing, and recruiting/training of team members.
• Achieved $300K in revenue while expanding the business from six stylists to 16 in less than five years
• Developed and oversaw all training programs for trends and style
• Continued to maintain my own book of clients while managing the business