Summary
Overview
Work History
Education
Skills
References
Timeline
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Nancy Davidson

Clarksville,TN

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

7
7
years of professional experience

Work History

Store Manager

Baskin Robbins Ice Cream Catering
Grafenwoehr , AE
10.2022 - 04.2024
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Monitored employee performance and identified performance gaps for corrective action.

Shift Manager

Army Air Force Exchange Service, AAFES
Fort Irwin, CA
10.2017 - 02.2021
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Observed and monitored utilization of equipment.
  • Reviewed financial statements to meet targets during shift.
  • Coached employees on interactions with customers to drive exceptional service.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Helped employees accomplish tasks during peak periods.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Processed weekly payroll information using appropriate software applications.

Education

Some College (No Degree) - General Business

Business Educational School
Germany
08-2002

Skills

  • Team Development
  • Customer Service Management
  • Retail Inventory Management
  • Store Operations Oversight
  • Payroll Management
  • Store Opening and Closing Procedures
  • Friendly and Positive
  • Sales Coaching
  • Inventory Control
  • Accurate Cash Handling
  • Problem-Solving
  • Staff Management
  • Training and Mentoring
  • Customer Service

References

References available upon request.

Timeline

Store Manager

Baskin Robbins Ice Cream Catering
10.2022 - 04.2024

Shift Manager

Army Air Force Exchange Service, AAFES
10.2017 - 02.2021

Some College (No Degree) - General Business

Business Educational School

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Nancy Davidson