Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Davis

Williamsville,NY

Summary

Manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.

Implemented cross training for departments in the company for outstanding coverage, flow and customer service.

Overview

19
19
years of professional experience

Work History

Co-Owner

Travel Worldwide Destinations, Inc
Getzville, NY, 45 Hrs
03.2015 - 03.2020
  • Researched and secured a new start up web-based Travel Agency
  • Established numerous new accounts in three months through successful client development and marketing
  • Cold-called prospective customers to build relationship
  • Completed documentation for travel arrangements along with selling additional features for excursions
  • Answered customer's questions regarding pricing and availability for leisure and business travel worldwide
  • Maintained productive relationships with existing customers through exceptional follow-up after sales
  • Booked vacations through multiple databases on line
  • Evaluated competitors and performed market research.

General Manger

Buffalo Auto Auction
Angola, NY, 50 Hrs
09.2012 - 05.2014
  • Coordinated the overall execution of the auto auction
  • Managed team of 6 Managers and 100+ employees
  • Created marketing plan for auction contacting dealers in WNY, PA, OH and MI
  • Implemented "on line" sale at auction for dealers to buy and sell at auction
  • Surpassed sales percentage from previous year to 68% sold, highest percentage recorded by the auction
  • Efficient with numerous computer systems (Auction Master, Microsoft Word, Excel, Power Point,
  • Publisher and Outlook).

Sales Manager

Buffalo Auto Auction
Angola, NY, 40 Hrs
08.2011 - 09.2012
  • Built sales plan and goals for each member of the team including activity minimums for dealer visits, dealer calls, prospects to achieve monthly goals
  • Developed a fair playing field for team members to achieve objectives, volumes, assignment of territories, lane placement, fees, offers and incentives to achieve the highest possible conversion rates
  • Led outside sales by example by completing a minimum of 10 dealership visits a day
  • Created the auction marketing through the website and fax broadcast.

Vehicle Representative - Buyer and Seller

CarBuyCo
Charlotte, NY, 40 Hrs
02.2011 - 07.2011
  • Purchased vehicles through auctions at CarMax locations in Maryland and Virginia
  • Reviewed vehicles at auction interested in purchasing
  • Directed strategic initiatives to ADESA auction regarding transportation, repairs, certification if needed
  • Managed vehicle for sale, pricing all vehicles and selling units
  • Updated vehicles in the Par North America database.

Assistant General Manager

ADESA
Dulles, VA, 50 Hrs
03.2004 - 01.2011
  • Led a team of 11 Manager and 150 employees, upward of 300 employees in 2007
  • Evaluated client's retention results along with financial productivity by quickly identifying obstacles and taking proactive measures needed to optimize performance
  • Managed the auction in the General Manager's absence
  • Responsible for hiring and training new employees and for creating a positive work environment
  • Monitored marketing, advertising and tele-sales efforts.

Fleet Lease Manager

ADESA
Dulles, VA, 45 Hrs
02.2001 - 03.2004
  • Green field auction - hired and trained new employees
  • Managed the activities of 17 employees
  • Displayed sound leadership skills and promoted teamwork at all times
  • Develop and implement strategic sales and marketing campaigns to increase sales and attendance at our auction.

Education

Clerk Typist - Secreterial

SUNY, Erie Community College North
Buffalo, NY
05-1982

Some College (No Degree) - Art Education

SUNY Buffalo State
Buffalo, NY

Skills

  • Self-Management
  • Leadership Skills
  • Conflict Management
  • Decision Making
  • Communication Skills
  • Organizational Skills
  • Oral Customer Service
  • Interpersonal Skills
  • Problem Solving
  • Team Player

Timeline

Co-Owner

Travel Worldwide Destinations, Inc
03.2015 - 03.2020

General Manger

Buffalo Auto Auction
09.2012 - 05.2014

Sales Manager

Buffalo Auto Auction
08.2011 - 09.2012

Vehicle Representative - Buyer and Seller

CarBuyCo
02.2011 - 07.2011

Assistant General Manager

ADESA
03.2004 - 01.2011

Fleet Lease Manager

ADESA
02.2001 - 03.2004

Clerk Typist - Secreterial

SUNY, Erie Community College North

Some College (No Degree) - Art Education

SUNY Buffalo State

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