Nancy Davis
Travel Agency
Williamsville,NY
Summary
Results-oriented Travel Business Owner and Operations Executive with over 15 years of leadership experience, including 5 years in ownership within the global travel industry. Expertise in Luxury and Educational Group Travel, managing high-value B2B (Institutional) and B2C (Consumer) accounts while orchestrating complex international logistics. Proven track record of scaling revenue through innovative digital marketing strategies and overseeing large-scale operations with teams of over 300 employees. A motivating manager and analytical problem-solver, dedicated to enhancing employee engagement and performance through effective training, relationship-building, and sound decision-making.
Overview
16
16
years of professional experience
Work History
Co-Owner & Director of Travel Operations
Travel Worldwide Destinations, Inc.
03.2015 - 03.2020
- Strategic Business Ownership: Founded and scaled a web-based travel firm, managing all business development, marketing, and vendor relations for 5 years.
- B2B Educational Programs: Spearheaded partnerships with academic institutions to manage full-cycle logistics for international immersion programs in Spain and France, including homestays, lecture tours, and faculty lodging.
- Luxury Portfolio Management: Curated high-end leisure travel for the Caribbean, Alaska, and European markets, specializing in premium cruise lines (Royal Caribbean, Celebrity, Norwegian) and VIP excursions.
- End-to-End Logistics: Directed all facets of global travel, including international airfare, luxury lodging, private transfers, and complex documentation (Passports/Visas).
- Client Experience Excellence: Maintained a 24/7 high-touch support system for travelers, ensuring seamless coordination from initial booking through post-trip follow-up.
- Professional Experience, continued
General Manager
Buffalo Auto Auction
09.2012 - 05.2014
- Revenue Growth: Directed 6 departments and 100+ employees to achieve a record 68% sell-through rate, the highest performance metric in company history.
- Digital Transformation: Pioneered the launch of online sales platforms to expand the dealer network across New York, Pennsylvania, Ohio, and Michigan.
Sales Manager
Buffalo Auto Auction
08.2011 - 09.2012
- Market Expansion: Established KPIs for the sales team and personally executed 10+ field consultations daily to drive auction attendance and conversion rates.
Assistant General Manager
ADESA Washington
03.2004 - 01.2011
- Executive Oversight: Led a massive workforce of up to 300 employees; managed full facility operations in the General Manager's absence.
- Business Intelligence: Analyzed financial KPIs and client retention data to identify and resolve operational bottlenecks.
Education
Clerk Typist Certificate - Secretarial Science
SUNY Erie Community College North
Williamsville, NY05-1982
Undergraduate Studies in Art Education
SUNY Buffalo State
Skills
- Travel booking database management
- Expertise in Excel, Outlook, Word, and PowerPoint
- Client relations management
- Business operations management
- Client relationship management
- Effective strategic decision-making
- Effective policy execution
- Strategic sales planning
Core Competencies
- Travel Operations: Global Itinerary Design, Luxury Cruise/Land Specialist, Group Logistics.
- Business Development: B2B School Board Partnerships, High-Net-Worth Client Retention.
- Strategic Leadership: Multi-Unit Management, P&L Oversight, Process Automation, Hiring & Training.
- Compliance: International Visa/Passport Regulations, Travel Insurance, Risk Mitigation.
Timeline
Co-Owner & Director of Travel Operations
Travel Worldwide Destinations, Inc.
03.2015 - 03.2020
General Manager
Buffalo Auto Auction
09.2012 - 05.2014
Sales Manager
Buffalo Auto Auction
08.2011 - 09.2012
Assistant General Manager
ADESA Washington
03.2004 - 01.2011
Undergraduate Studies in Art Education
SUNY Buffalo State
Clerk Typist Certificate - Secretarial Science
SUNY Erie Community College North