Nancy Davis BS, RTRMCT
Ellicott City,MD
Summary
Driven by a passion for enhancing quality and safety within imaging facilities, I excell at the Intersocietal Accreditation Commission, mastering compliance knowledge and strategic business development. My leadership significantly improves quality assurance processes, leveraging both my operational administration skills and my ability to inspire team growth and collaboration.
Overview
19
19
years of professional experience
Work History
Director of CT Accreditation
Intersocietal Accreditation Commission
Ellicott City, MD
08.2024 - Current
- Identified opportunities for improvement in operational performance metrics.
- Served as a quality and safety expert for medical imaging facilities.
- Collaborated with the IAC CT Board of Directors to develop standards to assure quality and saftey in medical imaging.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Served as a public spokesperson at industry events or conferences.
- Prepared presentations for board meetings summarizing key developments within the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Facilitated collaboration between teams by encouraging open communication channels.
- Partnered with staff to create professional development plans to support personal and business growth.
- Represented the organization at industry events, conferences, and public meetings.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Cultivated relationships with stakeholders to secure support for key initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
HIPAA Compliance Officer
Chesapeake Medical Imaging
Annapolis, MD
09.2019 - 08.2021
- Developed and implemented HIPAA policies and procedures.
- Conducted internal audits to identify potential compliance issues.
- Monitored changes in relevant federal and state regulations, rules, and laws related to HIPAA compliance.
- Provided training on HIPAA regulations to staff members.
- Investigated incidents of non-compliance with HIPAA regulations.
- Drafted reports summarizing the results of investigations into potential non-compliance.
- Responded to inquiries from patients, staff members, and other stakeholders regarding HIPAA compliance matters.
- Maintained records of all HIPAA violations and reported them as required by law.
- Created a system for tracking patient privacy complaints, investigating them, and responding accordingly.
- Assisted in developing strategies to ensure that the organization is fully compliant with current HIPAA standards.
- Reviewed contracts between the organization and third parties for adherence to HIPAA standards.
- Ensured that appropriate measures were taken when disposing of confidential information or materials containing protected health information.
- Analyzed proposed changes in organizational structures or processes for potential impacts on existing HIPAA compliance efforts.
- Collaborated with management in designing new procedures or revising existing ones in order to maintain regulatory compliance.
- Performed regular risk assessments in order to identify areas where additional safeguards may be necessary.
- Monitored compliance risk controls to identify deviations and offer recommendations.
- Organized training programs to educate company staff on benefits and consequences of complying or defying regulations.
- Maintained and revised policy procedures for general operation of compliance program.
- Stayed abreast of applicable laws and state or federal regulation to report violations.
- Developed and implemented strategies necessary for minimizing risk of non-compliance.
- Enforced regulatory policies and procedures across different teams and programs.
- Maintained detailed database of compliance data, activities and actions taken.
- Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
Onsite Auditor
Intersocietal Accreditation Commission
Ellicott City, MD
01.2013 - 08.2021
- Conducted audits of multiple departments and ensured compliance with established regulations.
- Prepared detailed audit reports to document findings, identified areas of non-compliance, and recommended corrective action plans.
- Verified accuracy of internal processes by conducting periodic reviews and quality assurance checks.
- Evaluated the effectiveness of the organization's internal controls to ensure compliance with company policies and procedures.
- Identified any discrepancies between actual results and expected outcomes in order to provide recommendations for improvement.
- Ensured that all required documentation was properly completed prior to submission for review by management.
- Maintained confidentiality of company information obtained in audit assignments.
Case Reviewer
Intersocietal Accreditation Commission
Ellicott City, MD
04.2008 - 08.2021
- Reviewed, evaluated and assessed case submissions from facilities applying for IAC Accreditation to determine compliance of IAC CT Standards.
Onsite Manager
Chesapeake Medical Imaging
Annapolis, MD
03.2006 - 08.2021
- Developed and implemented strategies to enhance customer satisfaction.
- Supervised staff, ensured proper training and development of team members.
- Maintained a safe working environment in compliance with OSHA regulations.
- Coordinated with other departments to ensure smooth operations.
- Scheduled service personnel for onsite visits and tracked progress of projects.
- Ensured timely completion of projects within budget constraints.
- Monitored inventory levels and placed orders as needed.
- Resolved customer complaints in an efficient manner.
- Conducted regular audits of the premises to identify areas of improvement.
- Provided guidance to junior team members on technical issues related to products or services.
- Reviewed customer feedback surveys and provided suggestions for improvements.
- Performed periodic maintenance checks on equipment used by staff members.
- Evaluated employee performance regularly through appraisals and one-on-one meetings.
- Implemented new policies or procedures based on changing business needs.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented quality control measures to uphold company standards.
Education
Bachelor of Science - Healthcare Systems Management
University of Maryland Global Campus
Hyattsville, MD08-2024
Certificate of Radiologic Studies - Radiology
Johns Hopkins School of Medical Imaging
Baltimore, MD05-1994
Skills
- Process Optimization
- Operational Administration Skills
- Workforce Coordination
- Workforce Skill Enhancement
- Strategic Business Development
- Quality Assurance
- Compliance Knowledge
Professional Speaking Engagements
- IAC CT Accreditation Webinar - IAC April 2024
- Quality and Safety is a Team Effort - RBMA Annual Conference, September 2024
- Quality and Safety Round Table Discussion - SCCT Webinar, January 2024
- Updates to Accreditation - Deborah Imaging in Women, December 2023
- Improving Quality and Safety in your Practice - ASCENT annual meeting, April 2023
Timeline
Director of CT Accreditation
Intersocietal Accreditation Commission
08.2024 - Current
HIPAA Compliance Officer
Chesapeake Medical Imaging
09.2019 - 08.2021
Onsite Auditor
Intersocietal Accreditation Commission
01.2013 - 08.2021
Case Reviewer
Intersocietal Accreditation Commission
04.2008 - 08.2021
Onsite Manager
Chesapeake Medical Imaging
03.2006 - 08.2021
Bachelor of Science - Healthcare Systems Management
University of Maryland Global Campus
Certificate of Radiologic Studies - Radiology
Johns Hopkins School of Medical Imaging
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