Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Nancy Day

Huntington Beach,CA

Summary

Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Family Navigator

Families Forward
01.2023 - Current
  • Responsible for intake and data entry of average 300 monthly Service Request forms submitted by potential clients with the required time frame.
  • Maintain established caseload providing family navigation services and light case management on an as needed basis.
  • Perform timely data entry and maintain quality data entry as it relates to the Prevention and Diversion program. Provide support with service reports and statistics as needed.
  • Keep an open communication with other agencies to facilitate successful collaboration.
  • Provide support to Prevention & Diversion team members as necessary. This includes providing families in need with homeless prevention, Diversion, and system navigation services, linking families to relevant resources in the community and establishing and maintaining relationships with partner agencies, community members, and other homeless service providers.

Executive Assistant to CEO

Lighthouse Management Company
04.2022 - 08.2022
  • Contributed toward overall office operational needs by providing phone coverage, ordering supplies and checking mail daily including confidential materials, in a professional and expedient manner.
  • Communicated with maintenance team members and caretaker regarding any maintenance issues at properties, keeping upper management informed as needed.
  • Entered all vacation property rental payments into QuickBooks. Processed and coded invoices for payment, forwarded original invoices to accounting for payment. Addressed remittance questions, concerns and past due payments.
  • Assisted Human Resources director with light clerical work like paying temp invoices, maintaining and creating Team Member of the Month announcements, and any other administrative tasks needed.
  • Updated and maintained CEO's calendar and booked all travel reservations. Processed travel expenses and reimbursements for executive team and senior management group.

Consumer Loan Funder

Loan Me Inc
05.2015 - 12.2021
  • Verified the validity of employer information provided and ensuring borrower's employment is legitimate.
  • Reviewed borrowers banking information, cross referencing to match application, identified any discrepancies and verified it met company guidelines.
  • Followed up on corrections and updates to ensure outstanding conditions were met prior to funding.
  • Fraud assistance as needed, evaluation and audit of borrowed documents and provided information, address and social security verification, duplication and identify verification.
  • Obtained accurate pay off figures, prepared and mailed pay off checks in relation to consumer loan funding.

Credentialing Coordinator

Liberty Dental Plan
10.2014 - 04.2015
  • Review and process provider credentialing applications according to NCQA regulations, LIBERTY Policy and Procedures and all state and federal regulations.
  • Assist with preparation of Credentialing Audits and other projects as needed.
  • Manage and create Credentialing Committee reports as needed using PowerPoint.
  • Create Credentialing Committee meeting minutes.
  • Be main contact for all Dental Service Organizations (DSOs) assigned to Credentialing, receive and print submitted credentialing applications, communicate and acquire missing documents, respond to emails for follow up questions and forward materials to the Professional Relations Department for review and or activation.
  • Assisted with managed care auditing processes and performed internal file audits.
  • Communicated effectively with various parties each day using polished interpersonal and active listening skills.

Administrative Assistant/Brokers Assistant

Pacific Moon Real Estate, Inc.
01.2009 - 09.2014
  • Received, reviewed and presented all offers sent in by agents for high volume REO listings to client/asset managers.
  • Kept up to date with all FHA/VA/Conventional loan guidelines.
  • Prepared initial report templates, database set-up, created traditional and electronic files, pulled property data sheets, Assessor and other project maps, etc.
  • As the broker's assistant, was responsible for monitoring Broker's emails and responded accordingly to agents and asset managers, loan officers and buyer inquiries.
  • Communicated directly with clients and asset managers with regard to buyer's offers and assisted the Broker in negotiations.
  • Responsible for open house bookings and buyer lead distribution to in-house agents.
  • Kept up to date with all current and changing real estate, loan and bank guidelines.
  • Created and maintained an operations manual that documents all systems and standards.

Regional Directors' Assistant

AT&T
03.2008 - 12.2008
  • Responsible for all business matters concerning Regional Director of AT&T External & Government Affairs and his offices.
  • Aided in coordinating AT&T title sponsor events with the Director as well as event planning. Assisted in planning fundraisers to support charities and government operations, sponsorship and grants.
  • Maintained Regional Director's calendar and booked all travel reservations in a timely manner.
  • Oversaw budgets for the region.

Administrative Assistant

Law Office of Steven Afghani
06.2004 - 11.2007
  • Responsible for assisting Attorney with all Personal Injury cases.
  • Responsibilities included but were not limited to handling highly sensitive, confidential and non-routine information, prepared demand packages to send to insurance companies, maintained attorney's calendar and contacts using Microsoft Outlook.
  • Composed memos, correspondence, agreements, and other documents as required.
  • Scheduled appointments for clients with attorney and appraisers.
  • Served as an interpreter in court for Spanish speaking clients.
  • Oversaw all front office tasks.
  • Trained new hire receptionists.

Administrative Assistant

Compscape Communications
10.2001 - 06.2004
  • Within 3 months was promoted from Receptionist to Administrative Assistant.
  • Fully responsible for data entry to 18 in house Sales Representatives, 4 outside Sales Representatives, and 8 Dealers.
  • Trained all new hire front desk staff and ensured that walk in clients received exceptional customer service.
  • Worked closely with Warehouse Manager to ensure product in stock and service requests met in a timely manner.
  • Handled all customer service calls.
  • Assisted Sales Manager with commission reports for sales staff in addition to preparation of presentations and correspondence for upper management.
  • Interfaced with high level executives both internally and externally in a professional manner.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Skills

  • Effective relationship building
  • Strong attention to detail
  • Able to handle confidential material with discretion
  • Works well independently or as part of a team in fast-paced environments
  • Deadline driven
  • Highly organized
  • Bilingual; fluent in English and Spanish
  • Proficient in Microsoft Office Suite and Google Docs
  • Proactive problem-solving
  • Travel coordination
  • Customer service

Certification

  • Domestic Violence Training - 2024
  • Human Trafficking training certification - 2025

Timeline

Family Navigator

Families Forward
01.2023 - Current

Executive Assistant to CEO

Lighthouse Management Company
04.2022 - 08.2022

Consumer Loan Funder

Loan Me Inc
05.2015 - 12.2021

Credentialing Coordinator

Liberty Dental Plan
10.2014 - 04.2015

Administrative Assistant/Brokers Assistant

Pacific Moon Real Estate, Inc.
01.2009 - 09.2014

Regional Directors' Assistant

AT&T
03.2008 - 12.2008

Administrative Assistant

Law Office of Steven Afghani
06.2004 - 11.2007

Administrative Assistant

Compscape Communications
10.2001 - 06.2004

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