Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy De La Cruz

Woodstock,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Professional Parking Management
02.2022 - 12.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Educated customers on company systems, form completion, and access to services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Office Assistant

David's Insurance
10.2021 - 02.2022
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Completed clerical tasks such as filing, copying, and distributing mail.

Cashier

Schlotzsky's
10.2019 - 06.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Greeted customers entering store and responded promptly to customer needs.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

High School Diploma -

Woodstock High School
Woodstock, GA
05.2020

Skills

  • Customer Service
  • Answering Questions
  • Call Control
  • Scheduling
  • Computer Skills

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

Professional Parking Management
02.2022 - 12.2023

Office Assistant

David's Insurance
10.2021 - 02.2022

Cashier

Schlotzsky's
10.2019 - 06.2021

High School Diploma -

Woodstock High School

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Nancy De La Cruz