Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Delgado-Flores

Anaheim,CA

Summary

Highly motivated Academy Coach with 19 years experience in a fast pace retail. Demonstrated to connect with associates and develop individualized plans for process success. Able to lead with successfully with head and heart to make a teaming environment.

Overview

13
13
years of professional experience

Work History

Academy Coach

Wal-Mart
Foothill Ranch, CA
10.2021 - Current
  • Spoke in front of groups and facilitated activities and interactive discussions.
  • Facilitated associates success workshops throughout academic year both virtually and in-person.
  • Administered feedback to associates using positive reinforcement techniques to encourage and build confidence.
  • Participated in training classes to improve tutoring practices and learn new tutoring techniques.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Academy Training Facilitator

Wal-mart
Foothill Ranch, CA
05.2017 - 10.2021
  • Trained and mentored new personnel hired to fulfill various roles.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in trained associates.

Department Manager

Wal-Mart
Anaheim, CA
10.2016 - 05.2017
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Cash Office Associate

Wal-Mart
Anaheim, CA
04.2016 - 10.2016
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coin and currency to make change for associates.
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Researched and resolved account discrepancies.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.

Front End Zone Supervisor

Wal-Mart
Anaheim, CA
01.2012 - 10.2016
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Assistant Manager

Wal-Mart
Long Beach, CA
10.2010 - 09.2012
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Education

Associate of Arts - Nursing

Cypress College
Cypress, CA

Skills

  • Inspiring Love of Learning
  • Progress Reports and Check-Ins
  • Organization and Planning Skills
  • Group Activities

Timeline

Academy Coach

Wal-Mart
10.2021 - Current

Academy Training Facilitator

Wal-mart
05.2017 - 10.2021

Department Manager

Wal-Mart
10.2016 - 05.2017

Cash Office Associate

Wal-Mart
04.2016 - 10.2016

Front End Zone Supervisor

Wal-Mart
01.2012 - 10.2016

Assistant Manager

Wal-Mart
10.2010 - 09.2012

Associate of Arts - Nursing

Cypress College

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Nancy Delgado-Flores