Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Demaree

PHOENIX,AZ

Summary

Dedicated employee to the JW Marriott Camelback Inn Resort and Spa.


Experienced Concierge/Vacation Planner, Spa Group Sales Coordinator with over 11 years of experience at Marriott International. Excellent reputation for resolving problems and improving customer satisfaction. A leader with years experience in assisting high profile guests and anticipating the property needs.

Overview

26
26
years of professional experience

Work History

Spa Group Sales Coordinator

Marriott
Scottsdale, Arizona
11.2011 - Current
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.
  • Enter, retrieve, reconcile, and verify information in software involved in the sales process.
  • Answer guest questions about property facilities/services (hours of operation, rates and room types and packages, promotions, entertainment, restaurants, special events).
  • Serve as point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Restaurant Owner/Operatorx

Qdoba
Phoeni, ARIZONA
05.1999 - 07.2014
  • Managed payroll, daily deposits and cost controls.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and 10 employees.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.

Education

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

High School Diploma -

Shadow Mountain High School
Phoenix, AZ
05.1991

Skills

  • Effective Customer Communication
  • Delivery Schedules
  • Discount Rate Requirements
  • Operating Procedures and Policies
  • Managing Operations and Efficiency
  • Office Management
  • Tour Arrangements
  • Reservation Software
  • Preventive Maintenance
  • Team Support
  • Information Updates
  • Providing Feedback
  • Call Control
  • Advertising Initiatives

Timeline

Spa Group Sales Coordinator

Marriott
11.2011 - Current

Restaurant Owner/Operatorx

Qdoba
05.1999 - 07.2014

Maricopa Community Colleges - Scottsdale Community College

High School Diploma -

Shadow Mountain High School

Similar Profiles

CREATE PROFILE
Nancy Demaree