NANCY D. GONZALEZ
Austin,TX
Summary
Experienced bartender with expertise in high-volume environments and hospitality service. Skilled in relationship building, fluent in Spanish, and knowledgeable in safety and compliance. Proficient in financial services and brand development, with a talent for cash handling and management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/ Server
District Kitchen & Cocktails
10.2025 - Current
- Proven ability to learn quickly and adapt to new situations.
- Delivered exceptional customer service in high-pressure dining environments.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Crafted and served a diverse range of cocktails, ensuring high-quality presentation and customer satisfaction.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Bartender/ Server
Cover 3
03.2025 - 10.2025
- Mix and serve cocktails, ensuring adherence to recipes and customer preferences.
- Served high customer volumes during special events, nights, and weekends.
- Trained and mentored new staff on menu knowledge and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk Receptionist/ Kids Baby Sitter
LA Fitness Sports Club
09.2024 - 10.2025
- Demonstrated rapid learning and adaptability to new environments.
- Conducted member check-ins to ensure attendance and engagement.
- Reported broken equipment to facilitate timely repairs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Bartender
High 5
10.2024 - 12.2024
- Implement efficient workflows to improve order processing times during busy shifts.
- Resolve customer complaints effectively, ensuring satisfaction and repeat business.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Prepared classic, modern, and unique cocktails for each customer.
Cocktail Bartender
Copper Lounge
11.2023 - 09.2024
- Provided education on drink specials, food options, and ongoing promotions.
- Responded to customer inquiries regarding cocktail recipes and flavor profiles.
- Ensured high guest satisfaction through proactive monitoring during meal service.
- Crafted classic cocktails to meet diverse customer preferences.
EVENT BARTENDER
Dig N Serve
07.2022 - 09.2024
- Operated efficiently in high-volume setting to prepare and serve beverages
- Leveraged extensive knowledge of mixology to educate customers, enhancing their appreciation and enjoyment of various cocktails
- Capable of preparing beverages for special events such as weddings or corporate parties.
- Experienced in setting up bar areas and stocking with supplies, including glassware, liquors, beer, wine, garnishes, and mixers.
BARTENDER
Marble Brewery
07.2022 - 05.2024
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Demonstrated ability to multi-task efficiently during busy hours by managing multiple orders simultaneously.
- Followed established standard operating procedures for alcohol service including responsible alcohol service policies.
- Performed opening and closing duties such as setting up the bar station and cleaning up after shift end.
SERVER/BARTENDER/MANAGER
Elephant Bar Restaurant
05.2017 - 07.2022
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Checked customer identification to verify age requirements for alcohol purchases.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Performed daily inspections of the facility to ensure cleanliness standards were met.
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
- Analyzed financial data to develop strategies for increasing profits.
- Developed marketing plans to increase revenue and customer loyalty.
- Updated bar menu for alternating seasonal and holiday promotions.
- Successfully negotiated contracts with vendors to secure better pricing on supplies and services.
FINANCIAL ASSOCIATE
Fidelity Investments
02.2019 - 12.2021
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Worked with customers via the telephone to answer questions, process transactions and resolve issues
- Educated customers about product terminology, features and benefits to improve customer satisfaction.
- Resolved escalated complaints from customers concerning their account balances or investment choices.
- Identified areas where additional education was needed among participants about their retirement savings options.
- Educated participants with all applicable laws and regulations governing retirement plans.
Education
High School Diploma - undefined
Highland High School
05.2018
Skills
- Fluent in Spanish
- Relationship building
- Safety and compliance
- Financial services
- Brand development
- High-Volume Environments
- Hospitality Service Expertise
- Cash Handling and Management
- Strong multitasking
- Highly reliable
- Patience and tolerance
Certification
- Texas Alcohol Beverage Commission
- Texas Food handled Certificate
Timeline
Bartender/ Server
District Kitchen & Cocktails
10.2025 - Current
Bartender/ Server
Cover 3
03.2025 - 10.2025
Bartender
High 5
10.2024 - 12.2024
Front Desk Receptionist/ Kids Baby Sitter
LA Fitness Sports Club
09.2024 - 10.2025
Cocktail Bartender
Copper Lounge
11.2023 - 09.2024
EVENT BARTENDER
Dig N Serve
07.2022 - 09.2024
BARTENDER
Marble Brewery
07.2022 - 05.2024
FINANCIAL ASSOCIATE
Fidelity Investments
02.2019 - 12.2021
SERVER/BARTENDER/MANAGER
Elephant Bar Restaurant
05.2017 - 07.2022
High School Diploma - undefined
Highland High School