NANCY DIAZ
Los Angeles,CA
Summary
Conscientious Healthcare professional offering over 5 years of experience in fast-paced environment. Competent in organizing charts, preparing patient rooms, supporting diagnostic processes through laboratory testing and medication administration. Maintain high-volume medical office environments by efficiently coordinating appointments and other patient needs. Proven skills in electronic medical records (EMR) and fast-paced environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Boutik Dermatology
12.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Used Modernizing Medicine EMR to input information into computerized patient record system.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Cedars Sinai
03.2021 - 12.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Sanitized, restocked and organized exam rooms and medical equipment.
Medical Assistant/Administrative Assistant
Moy-Fincher-Chipps Facial Plastics Dermatology
11.2015 - 03.2021
- Completed skilled administrative work to support all office staff and operational requirements
- Provided educational documents and pamphlets to patients
- Contacted patients regarding unpaid and underpaid accounts to resolve issues
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Prepared and maintained accurate digital health records for patients
- Coordinated front office duties, including customer service, patient scheduling and billing
- Developed and managed accurate and confidential patient records
- Verified insurance coverage to prepare for upcoming patient appointments
- Kept organized documentation of prescription refill information for office of physicians
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Collected and documented patient medical information such as blood pressure and weight
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Oriented and trained new staff on proper procedures and policies
- Sanitized, restocked and organized exam rooms and medical equipment
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Attended required training, education and meetings
- Submitted prescriptions to pharmacy via phone, fax or web
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures
- Sterilized instruments and equipment for specific procedures and arranged for surgeons
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
Certified Medical Assistant
LA Laser And Skin Center
11.2014 - 10.2015
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Escorted patients to examination rooms
- Submitted prescriptions to pharmacy via phone, fax or web
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
BLS certificate -
American Career College
Los Angeles, CACertification: Certified Medical assistant - undefined
8.2019
Skills
- Multi-line phone systems
- Scheduling
- Insurance Knowledge
- Electronic health records
- EMR
- Setting up and operating equipment
- Patient confidentiality
- Medical office administration
- Monitoring patient progress
- Infection Control and Aseptic Procedures
- Inventory and Supply Management
Timeline
Medical Assistant
Boutik Dermatology
12.2022 - Current
Medical Assistant
Cedars Sinai
03.2021 - 12.2022
Medical Assistant/Administrative Assistant
Moy-Fincher-Chipps Facial Plastics Dermatology
11.2015 - 03.2021
Certified Medical Assistant
LA Laser And Skin Center
11.2014 - 10.2015
BLS certificate -
American Career College
Certification: Certified Medical assistant - undefined
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