Nancy DiMauro

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Key point of contact for client organizations
• Managing everyday tasks of client associations
• Working closely with the Board of Directors
• Maintaining the association’s membership database, updating their website, managing finances and collecting membership dues
• Providing value to members through providing Professional Development courses, arranging social events and organizing trade shows.
• Customer service support to all members and donors
• Marketing and communications planning and execution
• Implementation of strategic initiatives, programs and policies
• Liaison with national offices, other chapters or branches
• Membership marketing plans and communications calendars
• Public relations
• Branding and design and Website design and management
• Social media strategy
• Event marketing campaigns
• Organize and support board and committee meetings
• Plan, publicize and execute conventions, trade shows, award ceremonies and special events
• Manage conferences, teleconferences, video conferences and webinars
• Coordinate workshops and training sessions
• Provide onsite event management and staffing

• Operate Eastern Division of Constituent Services Department in efficient and effective regional and local office model.
• Monitor operational practices related to constituent services for adherence to established business rules and work collaboratively with Constituent Services team to create, refine and improve upon business rules and processes for all constituent service-related functions.
• Serve as point-of-contact for questions which may arise from
local staff related to constituent service functions.
• Facilitate onboarding of new staff and provide additional training as needed. Develop step-by-step process documentation to be used as reference by staff, updating as needed whenever procedures or rules change.
• Ensure that association donors are being acknowledged in manner which aligns with established business practices.
• Oversee reconciliation of data entry batches against bank deposits prior to batch locking (committing to database) and provide remediation/support for batches containing discrepancies related to business rules and/or banking deposits.
• Provide Finance Department with necessary data and/or reports to ensure that committed financial entries in database reconcile with general ledger.
• Ensure that source codes are created to adhere to business rules and practices of both CRM team and Finance Department.
• Develop strong working relationships with Executive Directors to learn needs of each local market in order to inform decisions regarding services Constituent Services provides to field. Advise local Executive Directors on performance of local staff tasked with constituent service responsibilities.
• Develop and implement CS department roadmap for Eastern Division.

• Responsible for serving as key support in day-to-day operations for managing accurate constituent data and delivery of "constituent first" approach across Association.
• Responsible for maintenance, reporting and acknowledgement of constituent information for eastern division.
• Fulfill centralized constituent service functions as directed by Constituent Services Director.
• Manage database designed to successfully track constituent inquiries and concerns.
• Ensure that key constituent segments and interests are correctly reflected in donor databases.
• Serve as point-of-contact for questions which may arise from local staff related to constituent service functions.
• Communicate and facilitate processes in support of effective interaction between local staff and constituent services.
• Work collaboratively with Constituent Services team to create, refine and improve upon business-rules and processes for constituent service related functions.
• Manage donor acknowledgement process, ensure association donors are being acknowledged in manner which aligns with established business practices.
• Reconcile ROI batches against bank deposits prior to batch locking (committing to database).
• Create source codes which adhere to business rules and practices of both the CRM and Finance Departments.
• Source codes should align with GL structure and segmentation needs of various departments.
• Provide remediation/support for ROI batches containing discrepancies related to business rules and/or banking deposits.
• Provide Finance Department necessary data and/or reports to ensure that committed financial entries in ROI reconcile with general ledger.
• Follow-up with constituents in instances of credit card chargebacks with goal of minimizing mitigating successful chargebacks though customer service.
• Provide guidance and oversight to local and regional staff to ensure that duplicate individual and corporate records are correctly merged and/or associated.

• Responsibilities include managing work-flow across multiple project queues and maintaining interdepartmental relationships.
• Coordinating donor research and queries, acknowledgment processes and benchmark reporting; management of two special events.
• Project Management: Overseeing design and printing queues.
• Facilitating bulk mail projects.
• Overseeing acknowledgement process for region.
• Event Management of annual Golf Tournament and Turquoise & Tapas social event, including: Overseeing communication project queues.
• Coordinating donor research and reports.
• Coordinating event bench-marking reports.
• Supervising office Administrative Assistant.
• Soliciting and cultivating sponsors, media and in-kind items.
• Coordinating logistics before, during & post-event.
• Coordinating analysis during and post-event.
• Serving as active member of Development staff.
• Growing and cultivating committee members.
• Actively participating in budgeting, forecasting and expense control.
• Meeting revenue and participant goals.

• Responsible for donation processing and deposits.
• Provided administrative support to staff, customer service to public.
• Completed multiple bulk mailings, provided phone support & general office duties.
• Scheduled office meetings and events.
• Processed donor acknowledgements.
• Assisted with special events & programs.

• Responsibilities included client communication, maintenance of files and preparation of applications; monthly newsletter creation and editing; data entry; exceptional customer service including phone, fax and email correspondence; managing office to provide optimal working environment for financial advisers.

• Assisted owner with general upkeep and management of salon to ensure smooth daily operation.
• This included all marketing, accounting, maintenance of client database and stylists' schedules, inventory, superb customer service and anything else pertaining to running successful business on daily basis.

• Responsibilities included assisting with all special events and program publicity, in particular preparation of press releases, calendar listings and media kits.
• Handled all follow-up media inquiries and media coverage.
• Wrote articles and assisted with editing, preparation and production of quarterly newsletter as well as any other administrative duties relating to Communications Department.

• Performed administrative duties related to special events, including tracking and recording event income and databases.
• Created brochures and fliers for events, drafted correspondence and made necessary and appropriate follow-up with volunteers and event participants.

• Organized various recreational programs including youth summer camps and adult athletic and recreational activities.
• Designed promotional materials for events and registrations such as pamphlets, posters, t-shirts, brochures and press releases.
• Coordinated special activities.