Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Nancy Diroggiero

Hollywood,FL

Summary

Highly skilled and enthusiastic professional with more than 26 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service In Concierge medicine and program with MDVIP affiliate.

Overview

12
12
years of professional experience

Work History

Practice Administrator

Dr. Michael J Braun
08.2012 - 06.2024
  • Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
  • Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
  • Increased staff productivity by providing training, guidance, and performance evaluations.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
  • Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
  • Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Oversaw accounting, budgeting, and financial reporting.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • ADP Payroll
  • QuickBooks

Skills

  • HIPAA Compliance
  • Operations Management
  • Scheduling Coordination
  • Patient Relations
  • Human Resources Management
  • Healthcare Information Systems
  • Electronic Health Records
  • Employee performance
  • Policy and procedure development
  • Staff Management
  • Workflow & schedule Management
  • New Hire Training
  • Policy Implementation
  • Practice Management
  • Payroll Administration
  • Medical personnel recruitment
  • Supplies Ordering
  • Human Resources
  • Budgeting expertise
  • Problem-Solving
  • Time Management
  • Excellent Communication
  • Critical Thinking
  • Self Motivation
  • Task Prioritization
  • Professionalism
  • Medical clinical procedures

Languages

English
Spanish

Timeline

Practice Administrator

Dr. Michael J Braun
08.2012 - 06.2024
Nancy Diroggiero