Nancy Donel
Stow,OH
Summary
Conscientious Unit Manager proudly offering over 25 years of vast experience managing healthcare facilities and strong knowledge of emergency medical procedures. Substantial experience managing medical databases to schedule nursing staff. Organized, outgoing and energetic with excellent verbal and written communication skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Unit Director Emergency Dept.
Summa Health Systems
10.2016 - Current
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Met with nursing staff and support personnel to plan services, programs and activities.
- Assisted staff in realignment with organizational goals after a very hard break with existing ED physicians.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Director Emergency Southwest Region
Summa Health System
06.2013 - 10.2016
- Built and strengthened relationships to manage effective planning and implementation of emergency policies.
- Facilitated Wadsworth becoming a freestanding ED with the inpatient closing. Reconciled the billing process until it could be transitioned.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Nurse Manager ED
Summa Health System
06.1990 - 07.2013
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed project to renovate and make a safe space for psychiatric patients in this ED. More than 25% of the census was psychiatric.
- Established and continuously optimized unit schedules and individual work assignments.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
Education
MBA - Health Care Administration
University of Phoenix
Phoenix04.2010
Bachelor of Science - Nursing
Kent State University
Kent, OH05.1990
Skills
- Program Support
- Report Preparation
- Expense Management
- Financial Forecasting
- Policy Implementation
- Process Improvement Initiatives
- Staff Training
- Interpersonal Communication Skills
- Customer Interaction
- Financial Management
Accomplishments
Facilitated the building of a SANE program and managed it for the first year.
Managed project for making a 6 bed psychiatric area in ST. Thomas ED.
Facilitated the movement of the Wadsworth ED from hospital based to free-standing.
Facilitated staff in working with a new physician group with very little notice.
Guided ED staff through COVID, added patient care areas in back hallways and supported staff as we navigated through.
Partnered with the National Guard during COVID for assistance with patient care.
Successfully worked through action plans for regulatory bodies.
Facilitated ED certifications with Stroke, STEMI, Geriatrics..
Timeline
Unit Director Emergency Dept.
Summa Health Systems
10.2016 - Current
Director Emergency Southwest Region
Summa Health System
06.2013 - 10.2016
Nurse Manager ED
Summa Health System
06.1990 - 07.2013
MBA - Health Care Administration
University of Phoenix
Bachelor of Science - Nursing
Kent State University
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