Summary
Overview
Work History
Education
Skills
Timeline
Generic

nancy dougan

Seven Hills,OH

Summary

Compassionate and detail-oriented Medical Assistant with extensive experience at Brightview, skilled in HIPAA compliance and patient care coordination. Proven ability to enhance patient satisfaction through effective communication and meticulous clinical documentation. A reliable team player dedicated to fostering trust and delivering high-quality care in fast-paced environments.

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

10
10
years of professional experience

Work History

Medical Assistant

Brightview
10.2022 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.

Psr

Brightview
10.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Sales Associate

Meijer
01.2022 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Registered Nurse

Falling Water
01.2018 - 06.2020
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Evaluated patient histories, complaints, and current symptoms.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.

LPN Charge Nurse

Euclid Hospital
01.2015 - 01.2018
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
  • Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
  • Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
  • Served as charge nurse, caring for patients with serious illnesses.
  • Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
  • Provided compassionate end-of-life care, supporting patients and their families through difficult times.
  • Promoted patient independence by teaching self-care skills and explaining conditions and medications.
  • Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
  • Maintained accurate medical records in accordance with established protocols, ensuring confidentiality of sensitive information at all times.
  • Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
  • Updated patient medical records with services provided, health conditions, and response to treatments using Software.
  • Implemented evidence-based nursing practices to improve patient health and maintain compliance with regulatory standards.
  • Served as a mentor to new nurses, fostering a positive work environment and promoting professional growth.
  • Coordinated timely admissions, transfers, and discharges for efficient bed utilization within the nursing unit.
  • Enhanced staff morale by fostering a supportive work environment, recognizing outstanding performance, and addressing concerns effectively.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Delivered emotional support to patients and families during challenging times.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Reviewed patient history to verify conditions and current medications.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.

Education

Associate Degree In Nursing - Nursing

Cuyahoga Community College
Cleveland, OH
09.2020

Certificate - Nursing

Parma School of Nursing
Parma, Oh
06.2002

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Direct patient care
  • Reliable team player
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • CPR
  • Patient assessments
  • Professionalism and ethics
  • Maintaining confidentiality
  • Insurance verification
  • Appointment setting
  • Patient care coordination
  • Patient flow management
  • Medical office administration
  • Trustworthy companion
  • Patient relations
  • Patient management
  • Payment collection
  • Valid state driver's license
  • Reliable transportation
  • Conflict resolution
  • Patient bathing
  • Medical records management
  • Clinical documentation
  • Indirect patient care

Timeline

Medical Assistant

Brightview
10.2022 - Current

Psr

Brightview
10.2022 - Current

Sales Associate

Meijer
01.2022 - 10.2022

Registered Nurse

Falling Water
01.2018 - 06.2020

LPN Charge Nurse

Euclid Hospital
01.2015 - 01.2018

Associate Degree In Nursing - Nursing

Cuyahoga Community College

Certificate - Nursing

Parma School of Nursing

Similar Profiles

CREATE PROFILE
nancy dougan