Nancy Drescher

Balancing the vault at the beginning of each new day. Getting the customer service cash drawers ready for operational use and making sure the ATM machine is fully stocked.

Processing all the floor envelopes containing cash/checks into the computer and forwarding it to the Auditor for verification.

Depositing the cash into the safe and finishing up all paperwork that needed to be filed.

Assisting the customer service desk and making sure all customer purchases were documented for pickup. Rebalanced the vault at end of day.

Collaborating with the customers, handling financial transactions and problem resolution in a professional and friendly manner.

Managing and balancing the teller drawer.

Process agreements and contracts efficiently. Managing both internal and external inquiries to successfully create new payroll accounts.

Compiles all required documentation necessary to complete client account onboarding.

Successfully interacted with customers in a timely manner, while guaranteeing a high level of customer satisfaction.

High aptitude for internal software; travel arrangement expert. Elected Union Representative by peers.

Experienced in conflict resolution, complaints, and emergency requests and situations.

Worked well on a team of thirty customer service agents and supervisors.