Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL QUALIFICATIONS
Timeline
Generic

NANCY DUNCAN

Honolulu,HI

Summary

Hospitality professional with experience in luxury hospitality, airline operations, guest service, quality assurance, and pre-opening food and beverage business development. Culinary Arts graduate from Taiwa Gakuen (Kyoto Culinary Art College) with bilingual fluency in English and Japanese. Experienced in vendor sourcing, regulatory compliance, operational support, and cross-functional collaboration. Recognized for professionalism, adaptability, attention to detail, and delivering exceptional guest experiences. Hawaii Alcohol Awareness Training certified with Hawaii Food Handler Certification scheduled for July 13, 2026.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Quality Assurance Specialist / Hawaii Notary Public

Hilton Grand Vacations
Honolulu, Hawaii
05.2025 - Current
  • Deliver exceptional owner experiences through the accurate execution of complex contractual and legal documentation.
  • Guide owners through closing documents while ensuring compliance with company policies and regulatory requirements.
  • Collaborate with Sales, Contracta, Operations, and Customer Care teams to provide a seamless ownership experience.
  • Explain legal and financial documentation clearly while maintaining Hilton's standards of hospitality and professionalism.
  • Build positive relationships with domestic and international owners through personalized service.
  • Resolve owner concerns professionally while balancing customer satisfaction with compliance requirements.
  • Perform official notarizations in accordance with Hawaii state law.
  • Consistently manage multiple priorities while maintaining exceptional attention to detail and accuracy.

General Manager (Pre-Opening)

Ice Monsters Hawaii
Honolulu, Hawaii
09.2017 - 01.2018
  • Supported the successful pre-opening development of a new food and beverage concept.
  • Researched and evaluated potential business locations to support site selection and business development.
  • Researched, evaluated, and compared food distributors and suppliers to support pre-opening purchasing decisions.
  • Requested vendor pricing and coordinated communications with prospective suppliers.
  • Facilitated communication between ownership, vendors, and business partners throughout the startup process.
  • Translated legal, operational, and business documentation between English and Japanese.
  • Assisted ownership with operational planning, startup logistics, and administrative coordination.

Lead Gate Agent

United Airlines
Honolulu, Hawaii
02.2019 - 11.2021
  • Coordinated aircraft departures and arrivals while ensuring safe, efficient, and on-time flight operations.
  • Collaborated with flight crews, ramp personnel, customer service representatives, and airport operations teams in a unionized work environment.
  • Assisted in training newly hired employees on company procedures and customer service standards.
  • Delivered exceptional customer service while resolving passenger concerns in a fast-paced, deadline-driven environment.
  • Ensured compliance with FAA, TSA, company safety and security regulations, and established union work rules.
  • Adapted quickly to changing operational priorities while maintaining professionalism and customer satisfaction.

Education

Certificate - Culinary Arts

Taiwa Gakuen (Kyoto Culinary Art College)
Kyoto, Japan

Skills

  • Hospitality Operations
  • Guest Experience & Customer Service
  • Food & Beverage Operations Support
  • Pre-Opening Restaurant Operations
  • Vendor Research & Supplier Relations
  • Regulatory Compliance
  • Union Environment Experience
  • Operational Planning
  • Cross-Functional Collaboration
  • Quality Assurance
  • Process Improvement
  • Problem Resolution
  • Bilingual Communication (English & Japanese)
  • Microsoft Office Suite

Certification

  • Culinary Arts Certificate – Taiwa Gakuen, Kyoto, Japan
  • Hawaii Alcohol Awareness Training – Certified
  • Hawaii Food Handler Certification – Scheduled July 13, 2026
  • Hawaii Notary Public Commission

ADDITIONAL QUALIFICATIONS

  • Eligible to obtain a Hawaii Liquor License upon employment
  • Authorized to work in the United States

Timeline

Quality Assurance Specialist / Hawaii Notary Public

Hilton Grand Vacations
05.2025 - Current

Lead Gate Agent

United Airlines
02.2019 - 11.2021

General Manager (Pre-Opening)

Ice Monsters Hawaii
09.2017 - 01.2018

Certificate - Culinary Arts

Taiwa Gakuen (Kyoto Culinary Art College)
NANCY DUNCAN