Nancy Easterday
Oceanside,CA
Summary
At MedImpact Healthcare Systems, Inc., I spearhead initiatives that significantly enhance operational efficiency and team performance, leveraging my expertise in project management and exceptional leadership abilities. My strategic planning and problem-solving skills ensure a culture of continuous improvement, by achieving key departmental objectives and fostering high levels of employee engagement and collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager, Clinical Solutions
MedImpact Healthcare Systems, Inc.
06.2004 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Associate of Science - General Education
Miracosta College
Oceanside, CASkills
- Complex Problem-Solving
- Analytical Skills
- Key Performance Indicators
- Technical Proficiency
- Verbal and written communication
- Project Management
- Attention to Detail
- Process Improvement
- Adaptability and Flexibility
Certification
PMP-Project Management Professional
Timeline
Manager, Clinical Solutions
MedImpact Healthcare Systems, Inc.
06.2004 - Current
Associate of Science - General Education
Miracosta College
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