Nancy Eastwood
Alameda,CA
Summary
Dynamic self-starter looking to learn something new adding to my many well-established skills. Ability to learn quickly, find solutions to challenging situations while multitasking and prioritizing what needs to be done. Strong skills in customer relations, self-management, financial management and organization of new and existing projects.
Overview
22
22
years of professional experience
Work History
Office Manger to Operations Manager
Advanced Building Services
08.2014 - Current
• In 10 years increased job responsibilities from part-time office duties to full-time position handling all aspects of business and project management while company gross sales increased over fifty percent.
• Responsible for A/R, A/P, deposits and collections, payroll processing and tax reporting, PTO, reconciling accounts, insurance audits, and working with accountant for annual tax returns, cashflow and forecasting.
• Identified and categorized customer needs, scheduled appointments, generated estimates, contracts, invoices and handled or routed all customers questions and concerns.
• Became responsible for drawing and submitting permit applications, creating job packets, tracking and scheduling project start dates, scheduling inspections, and ordering materials for shop and office.
• Resolved problems, improved operations and provided exceptional service. Created procedure manual, for office work, safety manual for crew, and improved quality of appointment informational material.
Property Inspector
Garner Inspection
01.2005 - 01.2010
- Opened and operated northern California branch of property inspection business which contracted with several southern California title companies
Business Manager
Small Press Distribution
02.2002 - 12.2004
- Financial contact for only non-profit book distributing company in U.S. with 500 national and international presses with 11,000 titles.
Education
Bachelor of Arts - Psychology
University of California - Riverside
Riverside, CASkills
- Client relationship
- Strategic Planning and Scheduling
- Cashflow Management
- Multitasking and Prioritization
- Operations Management
- Procedural Organization
- Administration and Reporting
- General Bookkeeping
Reviews
- Special shout-out to Nancy, the office manager, who followed up at every turn. This is a critical projectit definitely pays to hire the experts. – Yelp 2017
- Nancy, their office manager, was always available to answer questions and concerns related to paperwork and permits. I would use them again in a heartbeat! – Yelp 2016
- Nancy also provided excellent administrative support throughout the entire project. – Earthquake Brace and Bolt 2023
- Nancy the office manager took care of all the admin and provided EBB guidance. - Earthquake Brace and Bolt 2022
- Nancy communicated clearly and provided all the documents carefully and quickly. - Earthquake Brace and Bolt 2020
- If I had questions, there was someone there to answer them and the office staff (Nancy) was so helpful to me throughout the whole process starting from the very beginning until the very end. - Earthquake Brace and Bolt 2020
- Nancy was also a huge help to us! We highly recommend Quake Busters! - Earthquake Brace and Bolt 2020
- The office manager, Nancy, was extremely helpful, from scheduling the start of work, explaining how to fill out some of the forms, to getting inspections scheduled. All in all, a very positive experience. - Earthquake Brace and Bolt 2019
- Nancy and everyone else was thorough, friendly, honest, competent, reliable, and responsive! - Earthquake Brace and Bolt 2019
- Special shout-out to Nancy Eastwood, the office manager, who kept me in the loop and followed up with the city of El Cerrito to get the inspections done. - Earthquake Brace and Bolt 2017
Timeline
Office Manger to Operations Manager
Advanced Building Services
08.2014 - Current
Property Inspector
Garner Inspection
01.2005 - 01.2010
Business Manager
Small Press Distribution
02.2002 - 12.2004
Bachelor of Arts - Psychology
University of California - Riverside
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