- Exercise
- Reading
- Traveling
Nancy Escalona-Marquez
Lawrenceville
Summary
Remote-ready professional with experience in customer communication, scheduling, and administrative coordination. Proven ability to manage high-volume interactions, resolve issues efficiently, and stay organized in fast-paced environments. Seeking an entry-level remote role in customer support, virtual assistance, or administrative coordination.
Overview
8
8
years of professional experience
Work History
Personal Trainer
Self-employed
Lawrenceville, GA
11.2023 - Current
- Manage end-to-end client operations, including scheduling, session planning, and comprehensive tracking of progress, payments, and program updates.
- Deliver exceptional customer service through proactive, daily communication across multiple channels to foster strong, long-term client relationships.
- Developed customized fitness programs tailored to individual client goals and abilities.
- Conducted one-on-one training sessions to enhance client performance and motivation.
- Gained 5 star reviews from all clients including recommendations from them to friends and family.
Clinic Assistant
Clinica Pastor
Chamblee Ga
08.2022 - 10.2022
- Served as the primary point of contact by answering inbound calls, resolving inquiries, and delivering exceptional patient service, answering over 50 calls per day.
- Assisted in managing patient records using electronic health record systems for improved data accuracy.
- Ensured strict regulatory compliance and administrative accuracy by maintaining meticulous records and patient documentation.
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
Dispatcher/Customer Coordinator
Escalona ONNS
Suwanee, GA
04.2018 - 07.2019
- Managed high-volume logistics and scheduling for vehicle pickups and deliveries, serving as the primary point of contact to ensure seamless coordination between drivers and clients.
- Maintained operational accuracy by processing invoices, updating records, and adeptly navigating last-minute schedule changes.
- Provided real-time problem solving and high-quality customer support to ensure consistent, timely service delivery.
- Coordinated daily dispatch operations to optimize delivery schedules and resource allocation.
- Monitored real-time tracking systems to ensure timely pickups and deliveries.
- Increased customer satisfaction by 75% and gained over 200 5 star reviews from clients.
Education
Medical Billing and Coding Program - Health And Science
Devry University
Illinois08.2026
Skills
- Scheduling and Coordination
- Exceptional Costumer Support
- Time management & multitasking
- Problem Solving
- Data Entry & Organization
- Level- Headedness and Empathy
Interests
Timeline
Personal Trainer
Self-employed
11.2023 - Current
Clinic Assistant
Clinica Pastor
08.2022 - 10.2022
Dispatcher/Customer Coordinator
Escalona ONNS
04.2018 - 07.2019
Medical Billing and Coding Program - Health And Science
Devry University