Nathaly Escalona
Lawrenceville,GA
Summary
Bilingual English-Spanish Medical Interpreter with hands-on experience providing accurate, confidential, and culturally sensitive interpretation in fast-paced healthcare settings. Skilled in medical terminology, HIPAA compliance, and patient-centered communication, with a strong background in customer service and relationship-building. Currently pursuing an Associate Degree in Nursing, combining clinical knowledge with a genuine commitment to improving the patient experience. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Medical Interpreter
WellCare
Lawrenceville, GA
12 2024 - Current
- Provided accurate English-Spanish interpretation for patients, providers, and healthcare staff during appointments and assessments.
- Interpreted medical terminology while maintaining strict confidentiality in accordance with HIPAA.
- Built trust and rapport with patients from diverse cultural backgrounds.
- Documented interpretation encounters accurately and professionally.
Customer Service Representative
ABC Company
GA
12 2023 - 12 2024
- Resolved customer questions and concerns with professionalism in a fast-paced environment.
- Maintained detailed, accurate records while managing multiple priorities and safeguarding confidentiality.
- Led initiatives to streamline support processes, resulting in increased efficiency within the team.
Store Manager
TitleMax
12 2021 - 12 2023
- Built strong customer relationships through clear communication, increasing satisfaction and retention.
- Trained and mentored team members to improve performance and service quality.
- Managed sensitive customer accounts and daily operations with professionalism and confidentiality.
- Conducted regular audits of financial transactions, ensuring accuracy and accountability.
Warehouse Shift Leader
Ecktron Professionals
Buford, GA
06 2020 - 12 2021
- Trained new employees on equipment operation, safety, and quality procedures.
- Maintained strict attention to detail and accuracy in a high-volume production environment.
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Led shift meetings to communicate goals, updates, and safety reminders to staff.
Lead Server
Frontera Mex-Mex Grill
Suwanee, GA
09.2019 - 06.2020
- Delivered attentive customer service and resolved guest concerns in a high-volume setting.
- Trained new team members on service standards and procedures.
Education
Associate Degree - Nursing
EDP University
Puerto rico01.2027
High School Diploma - Nursing
Collins Hill High School
Lawrenceville, GA01.2022
Skills
- English & Spanish Fluency
- Consecutive Interpretation
- Medical Terminology
- Patient Communication
- Cultural Competency
- HIPAA Compliance
- EMR/EHR Systems
- Active Listening
- Attention to Detail
- Time Management
- Microsoft Office & Google Workspace
- Dependable and Responsible
- Analytical and Critical Thinking
Timeline
Lead Server
Frontera Mex-Mex Grill
09.2019 - 06.2020
Medical Interpreter
WellCare
12 2024 - Current
Customer Service Representative
ABC Company
12 2023 - 12 2024
Store Manager
TitleMax
12 2021 - 12 2023
Warehouse Shift Leader
Ecktron Professionals
06 2020 - 12 2021
Associate Degree - Nursing
EDP University
High School Diploma - Nursing
Collins Hill High School
Certification
Medical Interpreter Training (MITS), HIPAA Training, BLS (Basic Life Support), CCHI Certification (In Progress)