Nancy Espinoza
PUEBLO,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Billing and Coding position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Technician Team Leader
Colorado Department Of Revenue
10.1994 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented and developed customer service training processes.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Processed customer service orders promptly to increase customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Applied Science - Medical Billing And Coding
Pueblo Community College
Pueblo, CO05.2024
Skills
- Decision-Making
- Staff education and training
- Word Processing
- Critical Thinking
- Willing to Learn
- Multitasking and Organization
- Task Concentration
- Clear Communication
- Written/Verbal Communication
Timeline
Technician Team Leader
Colorado Department Of Revenue
10.1994 - Current
Associate of Applied Science - Medical Billing And Coding
Pueblo Community College
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