Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Nancy Espinoza

Englewood,NJ

Summary

Exceptionally focused and reliable with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Maintained high standards for myself and the companies I have worked in. Organized and skillful in various environments also communicates clearly and positively with customer, coworkers and management.

Overview

13
13
years of professional experience

Work History

Shop Owner

Sunnyside Gardens Market
09.2023 - 08.2025
  • Oversaw daily operations, ensuring efficient workflow and superior customer service standards.
  • Managed inventory levels, reducing waste through effective stock control strategies.
  • Developed marketing initiatives to enhance brand visibility and attract new customers.
  • Trained and mentored staff, fostering a collaborative team environment for optimal performance.
  • Established strong supplier relationships, negotiating favorable terms to enhance profitability.
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.

School Lead Custodian

NYC School Services
08.2022 - 07.2023
  • Maintained cleanliness and sanitation of classrooms, hallways, restrooms, cafeterias, and other school facilities in accordance with NYC DOE standards. Supported school staff and administration in maintaining a positive and respectful school environment.
  • Performed daily sweeping, mopping, dusting, vacuuming, and disinfecting to ensure a safe and healthy environment for students and staff. Helped with basic building maintenance tasks such as changing light bulbs, unclogging drains, and minor repairs.
  • Monitored building systems and reported any maintenance issues, safety hazards, or repair needs to the head custodian or facilities manager. Assisted with snow removal, salting walkways, and seasonal grounds upkeep to ensure building accessibility and safety.
  • Secured school premises by locking doors, windows, and gates during and after operational hours. Set up and broke down furniture and equipment for school events, meetings, or daily classroom needs.
  • Followed strict safety, sanitation, and health regulations including proper handling of cleaning chemicals and equipment.
  • Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
  • Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.

Team Leader/Cleaner Supervisor

WeWork
03.2020 - 08.2022
  • Establish procedures for workers, delegate work among employees, adhere to safety and cleanliness protocols, coaching and developing employees.
  • Ensured that the cleaners perform their work efficiently, controlling and monitoring the use of cleaning materials As well cleaning office rooms, sanitizing, dusting, moping, vacuuming, trash disposal, and always lead the team to meet company standards.
  • Conducted regular walk through and inspections to identify areas needing attention and verify completion of cleaning tasks. Coordinated cleaning schedules around building usage, events, and high-traffic periods to minimize disruption.
  • Mentored and guided employees to faster proper completion of assigned duties. Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Head Maintenance

Costco
04.2019 - 03.2020
  • Supervised and performed maintenance tasks across the warehouse, ensuring all building systems and equipment operated safely and efficiently.
  • Followed work orders and specifications for machine and equipment replacement, repair or maintenance. Partnered with facility management to successfully complete projects within anticipated deadlines.
  • Coordinated preventive maintenance schedules to minimize downtime and extend the life of equipment and facility assets.
  • Maintained accurate records of maintenance activities, inspections, and inventory of tools, equipment, and supplies.
  • Enforced OSHA and Costco safety protocols, ensuring all team members followed proper procedures and used PPE as required.
  • Supported store operations by assisting with special setups, signage, equipment moves, and other facility needs.

Executive Housekeeper

Furnished Quarters LLC
10.2017 - 03.2019
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service. Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Food Service Worker/Customer Service

Sodexo
03.2017 - 09.2017
  • Demonstrated integrity and honesty while interacting with guests, team members and managers. Delivered friendly, efficient customer service by greeting guests, answering questions, and assisting with food and beverage selections.
  • Prepared, portioned, and served meals and drinks in compliance with Sodexo quality standards and health/safety guidelines. Followed food safety, sanitation, and hygiene procedures, including proper storage, labeling, and handling of food items.
  • Maintained cleanliness and organization of food stations, dining areas, and equipment, ensuring a sanitary environment at all times. Operated cash registers and POS systems accurately, handling transactions and resolving customer concerns promptly.
  • Supported kitchen operations by restocking supplies, assisting with basic food prep, and ensuring timely meal service. Collaborated with team members to uphold a smooth workflow and high customer satisfaction in a fast-paced setting.

Housekeeping Supervisor

Ramada
05.2012 - 05.2017
  • Supervised daily housekeeping operations, ensuring guest rooms, lobbies, and common areas met Ramada’s cleanliness and quality standards. Assigned tasks to housekeeping staff, monitored performance, and provided on-the-spot training and guidance as needed.
  • Conducted regular room and facility inspections to ensure compliance with brand standards and guest satisfaction.
  • Managed housekeeping supply inventory, restocked cleaning products and linens, and ensured cost-effective usage. Responded promptly and professionally to guest requests, complaints, and service issues, ensuring a positive guest experience.
  • Maintained cleaning schedules and documentation for inspections, team performance, and safety compliance. Collaborated with front desk and maintenance departments to coordinate room readiness and support overall hotel operations.
  • Trained new employees on cleaning procedures, chemical handling, and hotel policies to maintain consistent service quality. Ensured all staff followed health and safety regulations, including proper use of PPE and safe handling of chemicals.

Education

GED -

Cornerstone Cristian Correspondence School
05.2022

Skills

  • Strong Interpersonal Skills
  • Equipment inventory
  • Team management
  • Problem Solving
  • Attentiveness to detail
  • Staff education and training
  • Customer Service
  • Strong Mentality
  • Business operations
  • Team Collaboration
  • Open to Change & Continuous Learning

LANGUAGES

Spanish

Timeline

Shop Owner

Sunnyside Gardens Market
09.2023 - 08.2025

School Lead Custodian

NYC School Services
08.2022 - 07.2023

Team Leader/Cleaner Supervisor

WeWork
03.2020 - 08.2022

Head Maintenance

Costco
04.2019 - 03.2020

Executive Housekeeper

Furnished Quarters LLC
10.2017 - 03.2019

Food Service Worker/Customer Service

Sodexo
03.2017 - 09.2017

Housekeeping Supervisor

Ramada
05.2012 - 05.2017

GED -

Cornerstone Cristian Correspondence School

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