NANCY ESTRADA
Crown Point,IN
Summary
Experienced Food Service Manager with 13+ years of experience in the hospitality industry. Bringing forth ample knowledge of food and catering services with a focus on quality, production, sanitation, food cost controls, and presentation. Proficient in using financial software including payroll processing, invoice processing, and transfers. Experience in culinary management in food service operations to include menu development with costing, inventory recording, ordering and receiving. Dedicated to streamlining operations to decrease costs, effectively manage budgets and promote organizational efficiency. Proficiency in Microsoft Suites. Committed to maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Owner
Nancy's Sweet Treats
01.2017 - Current
- Over 10 years' experience in baking, pastries, cake decoration, and dessert tables
Front of House Manager, IMC
Compass Group- FLIK
06.2011 - Current
- Assist in managing 20 associates in daily operations including café, janitorial and coffee bars
- Manage payroll processing, invoice processing, inventory recording, and transfers
- Participate in employees hiring, onboarding, scheduling, training, and mentoring
- Establish performance goals for employees and provided feedback on methods for reaching those milestones
Executive Sous Chef Manager, Commissary
Compass Group- FLIK
09.2023 - 05.2024
Sous Chef Manager, Jones Day
Compass Group- FLIK
11.2020 - 08.2023
Sous Chef Manager, Kirkland & Ellis
Compass Group- FLIK
10.2019 - 11.2020
- Managed 5-10 associates in daily operations, production of hot food and grab & go for café and coffee bar as well as catering events
- Managed payroll processing, invoice processing, inventory recording, and transfers
- Created menus and production sheets, placed daily orders, and supervised proper transportation of food to different location
- Organized and helped set up catering and VIP events
- Participated in employees hiring, onboarding, scheduling, training, and mentoring
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Took daily cooler and food temperature & recording in logs
Senior Cook
Reed Smith
08.2018 - 10.2019
- Assisted with production of food, menu creating, placing daily orders, and taking inventory
- Took daily cooler and food temperature & recording in logs
Cashier, Lead Cook
Skadden Arps
06.2011 - 08.2018
- Assisted with production of food, restocking snacks in café, checking customers out at cash register, and taking inventory
- Took daily cooler and food temperature & recording in logs
Line Cook, Kitchen Supervisor
Kroll's South Loop
05.2018 - 08.2018
- Experience in pizza, sandwich, and salad bar station
- In charge of preparing high-quality foods aligned to restaurant standards and consistent requirements
- Supervised quality of food received and assisted in organizing the storage of new stock
- Produced adequate amounts of mise en place to make meal preparation easier
- Assisted in the set up and preparation of workstations during opening and closing to maximize productivity
Education
Bachelor of Fine Arts - Interior Design
International Academy of Design & Technology
Chicago, ILProfessional Baking & Pastry Certificate -
The Illinois Institute of Art Chicago
Chicago, ILCake Decorating Certificate - Cake Decorating Level 1
Richard J. Daley College
Chicago, ILAAS - Restaurant & Hotel Management
Moraine Valley Community College
Palos Hills, IL05.2023
AAS - Culinary Arts Management
Moraine Valley Community College
Palos Hills, IL05.2023
Certificate - Beverage Management
Moraine Valley Community College
Palos Hills, IL05.2023
Skills
- Strong organization skills
- Time management
- Coaching and mentoring
- Excellent guest service skills
- Fast and efficient learner
Certification
- Illinois Liquor Control Commission Beverage Alcohol Sellers and Servers Education and Training (BASSET), 11/27/27
- ServSafe Allergens Certificate, 01/06/28
- ServSafe Food Protection Manager Certification, 02/25/29
- City of Chicago Food Service Sanitation Certification, 02/25/29
- Manager in Training Program (MIT), 08/30/19
- Mixology Certificate #013639, 11/27/24
Timeline
Executive Sous Chef Manager, Commissary
Compass Group- FLIK
09.2023 - 05.2024
Sous Chef Manager, Jones Day
Compass Group- FLIK
11.2020 - 08.2023
Sous Chef Manager, Kirkland & Ellis
Compass Group- FLIK
10.2019 - 11.2020
Senior Cook
Reed Smith
08.2018 - 10.2019
Line Cook, Kitchen Supervisor
Kroll's South Loop
05.2018 - 08.2018
Business Owner
Nancy's Sweet Treats
01.2017 - Current
Front of House Manager, IMC
Compass Group- FLIK
06.2011 - Current
Cashier, Lead Cook
Skadden Arps
06.2011 - 08.2018
AAS - Culinary Arts Management
Moraine Valley Community College
- Illinois Liquor Control Commission Beverage Alcohol Sellers and Servers Education and Training (BASSET), 11/27/27
- ServSafe Allergens Certificate, 01/06/28
- ServSafe Food Protection Manager Certification, 02/25/29
- City of Chicago Food Service Sanitation Certification, 02/25/29
- Manager in Training Program (MIT), 08/30/19
- Mixology Certificate #013639, 11/27/24
Bachelor of Fine Arts - Interior Design
International Academy of Design & Technology
Professional Baking & Pastry Certificate -
The Illinois Institute of Art Chicago
Cake Decorating Certificate - Cake Decorating Level 1
Richard J. Daley College
AAS - Restaurant & Hotel Management
Moraine Valley Community College
Certificate - Beverage Management
Moraine Valley Community College
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