Nancy Estrada Guardado
Tigard
Summary
Motivational leader and organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive costumers overall experience and stores goals successfully. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Eyeglass manager/Assistant General Manager
Americas Best Contacts And Eyeclasses
Tigard
02.2024 - Current
- Trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations of the store, including scheduling and supervising staff.
Office Manager
Accident Care Chiropractic
Tigard
11.2018 - 05.2024
- Supervised staff members, organized schedules and delegated tasks.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed effective communication strategies between departments within the organization.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided training to new hires on office policies and procedures.
- Organized company events including holiday parties, team building activities .
- Maintained confidential records relating to personnel matters.
- Managed office inventory and placed new supply orders.
Cashier
Chessecake Factory
Tigard
06.2018 - 05.2024
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Health And Science
Beaverton, ORSome College (No Degree) - Veterinary Science
Portland Community College
Portland, ORSkills
- Team leadership
- Staff training
- Inventory management
- Compliance oversight
- Problem solving
- Customer service
Languages
Spanish
Native/ Bilingual
Accomplishments
- Awarded employee of the Month at Cheesecake Factory
- Promoted to training manager
- Community give back award for high volume clothing drive
References
References available upon request.
Timeline
Eyeglass manager/Assistant General Manager
Americas Best Contacts And Eyeclasses
02.2024 - Current
Office Manager
Accident Care Chiropractic
11.2018 - 05.2024
Cashier
Chessecake Factory
06.2018 - 05.2024
Health And Science
Some College (No Degree) - Veterinary Science
Portland Community College
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