Nancy E. Vazquez
Katy,TX
Summary
Experienced Office and Sales Assistant with expertise in handling confidential tasks and optimizing office operations. Committed to maintaining high standards and achieving company goals. Motivated and detail-oriented individual with proven managerial experience. Seeking to leverage work experience and abilities to contribute to a dynamic and results-oriented team. Developed key skills in a fast-paced sales environment, including team leadership, strategic planning, and customer relationship management. Demonstrated ability to drive sales growth and enhance team performance. Excited to transition these skills into a new field and make a valuable contribution.
Overview
14
14
years of professional experience
Work History
Office Manager & Customer Service
Expo Granite
01.2011 - Current
- Aided customers efficiently within a high-traffic call center environment.
- Managed phone communications related to current customer accounts.
- Consulting with customers to evaluate needs and determine the best options.
- Simplified the processes of retrieving data from the computer system, maintaining department records, typing, and compiling reports daily.
- Proficient in utilizing QuickBooks and Excel to manage financial data.
- Cultivated connections via direct sales and within distribution firms.
- Managed clerk supervision and development.
- Filed billing requisitions on a daily basis.
ASSISTANT PAYROLL CLERK & CUSTOMER SERVICE
Expo Granite Marble
01.2018 - 01.2019
- Handled all payroll activities for 20+ employees and ensured posting of checks before end of month
- Answered incoming calls (avg
- 40/day) resolving issues with both customers and billing department
- Improved customer service rating by 15% by training other employees in correct phone handling
- Converted manual payroll system into digital, and implemented and trained staff on usage
- Analyzed all company data entry systems and prepared recommendations for system-wide efficiency improvement
- Keeping track of all incoming inventory
- Handling multiple company emails
- Receiving and banking payments
Education
General Educational Development -
Houston Community College
Houston, TX01.2014
Skills
- Team leadership
- Multi-tasking
- Adaptability
- QuickBooks
- Excel
- Communication Skills
- Sales expertise
- Sales consultation
- Account management
- Staff training
- Team management
- Multitasking Abilities
- Excellent communication
- Customer satisfaction
- Professionalism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
ASSISTANT PAYROLL CLERK & CUSTOMER SERVICE
Expo Granite Marble
01.2018 - 01.2019
Office Manager & Customer Service
Expo Granite
01.2011 - Current
General Educational Development -
Houston Community College
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