Nancy Falke

As a Client Service Representative, I was responsible for managing critical cash operations, including ordering money and overseeing vault cash to ensure adequate supply for daily transactions. I handled teller transactions with accuracy and efficiency, maintaining a high standard of customer service. Additionally, I assisted clients with account openings, providing clear and comprehensive information about our various account offerings to help them make informed financial decisions. My role required attention to detail, confidentiality, and strong communication skills to meet both the operational needs of the bank and the expectations of our clients.

As a Legal Assistant, I provided comprehensive support in legal administration, including scheduling hearings and managing office calendars to ensure timely and efficient operations. I was responsible for e-filing legal documents, tracking important deadlines, motions, and other key dates to maintain compliance and case progression. My role required excellent attention to detail, time management, and strong communication skills to effectively maintain client satisfaction.

As a Teller Supervisor, I led and supervised a team of tellers, ensuring the efficient and accurate handling of daily transactions. I was responsible for overseeing cash operations, resolving complex customer inquiries, and maintaining compliance with bank policies and procedures. Additionally, I provided training and guidance to my team, monitored performance, and ensured a high level of customer service. My role required strong leadership, attention to detail, and the ability to handle high-pressure situations while maintaining operational efficiency.

As a Teller II, I balanced my cash drawer daily, quickly identifying and resolving discrepancies to ensure accurate reporting of cash flow. I consistently disbursed cash and checks with precision, adhering to strict security protocols for cash drawer management. Additionally, I handled and verified bank deposits, including coordinating armored car transactions, to maintain accurate and secure financial operations.

As the Store Manager at Sports Fanatics, a retail store specializing in sports apparel and novelties, I oversaw all aspects of daily operations. My responsibilities included managing and training staff, driving sales, and ensuring top-tier customer service. I also took charge of inventory management, including tracking stock levels and ordering merchandise to meet customer demand. In addition, I handled financial reporting, budgeting, and scheduling to ensure the store met its performance goals. My role required strong leadership, organizational skills, and a keen understanding of both retail operations and sports fan merchandise.