Nancy Fishell
East China,MI
Overview
23
23
years of professional experience
1
1
Certification
Work History
Continuous Improvement Leader, Shipping and receiving, packing parts, quality inspection
Centracore LLC
11.2016 - 08.2025
- Conducted thorough inspections of products and materials to ensure compliance with quality standards
- Identified defects, non-conformities, or deviations from specifications and documented findings
- Collaborated with production teams to address quality issues and implement corrective actions
- Maintained accurate records of inspection results, including detailed reports and documentation
- Implemented quality control procedures to improve overall product quality and reduce defects
- Participated in root cause analysis investigations to identify the source of quality problems
- Assisted in the development of inspection checklists and standard operating procedures (SOPs)
- Provided training to new employees on quality control processes and procedures
- Ensured compliance with regulatory requirements related to product safety and quality standards
- Collaborated with suppliers to resolve any issues related to incoming materials or components
- Conducted audits of manufacturing processes to verify adherence to established guidelines
- Managed inventory levels and coordinated with procurement department to ensure adequate stock availability
- Collaborated with cross-functional teams to optimize packaging processes and improve overall efficiency
- Conducted regular performance evaluations for packing associates, providing feedback and identifying areas for improvement
- Maintained a safe working environment by enforcing safety protocols and conducting regular safety inspections
- Served as the main point of contact for resolving any issues or concerns related to packing operations
- Demonstrated strong leadership skills by effectively delegating tasks and managing workloads within the team
- Investigated root causes of packaging errors or delays, implementing corrective actions to prevent future occurrences
- Utilized lean manufacturing principles to identify opportunities for process improvements and waste reduction in the packing area
- Efficiently picked and packed customer orders according to established guidelines and procedures
- Maintained accurate inventory records by carefully documenting all incoming and outgoing products
- Utilized handheld scanners to track inventory movement and ensure proper stock rotation
- Performed quality checks on products to ensure they met company standards before packaging for shipment
- Operated material handling equipment such as forklifts or pallet jacks to transport goods within the warehouse
- Assisted in organizing and maintaining a clean and orderly warehouse environment, promoting workplace safety practice
- Coordinated with shipping carriers to schedule pickups of completed orders for timely delivery to customers
- Resolved order discrepancies or errors promptly by investigating root causes and implementing corrective actions
- Managed returns processing efficiently by inspecting returned items for damage or defects before restocking them appropriately
- Maintained a high level of accuracy while picking items from shelves based on order specifications
- Ensured proper labeling of packages with correct shipping information prior to dispatch
- Collaborated closely with the purchasing department to monitor stock levels and initiate replenishment requests when necessary
- Participated actively in regular inventory counts, assisting in identifying discrepancies between physical count and system records
- Safely operated warehouse equipment following established safety protocols at all times
Restaurant Guest Service Manager
McDonald's
01.2010 - 02.2016
- Supervised guest service operations to ensure exceptional customer experiences.
- Trained and mentored staff on best practices for service excellence.
- Implemented customer feedback systems to enhance service quality.
- Coordinated scheduling and staffing to optimize operational efficiency.
- Maintained cleanliness__ throughout the restaurant space__to meet strict health code regulations__and uphold a pleasant atmosphere for guests.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
Shift Leader
Arbys Resturant
01.2003 - 01.2010
- Supervised daily operations to ensure team adherence to quality standards and safety protocols.
- Trained and mentored new staff on operational procedures and customer service best practices.
- Implemented workflow improvements to enhance efficiency and reduce service times during peak hours.
- Coordinated shift schedules, optimizing labor resources to meet operational demands effectively.
Education
High school diploma or GED - undefined
Skills
- Computer skills
- Materials handling - Materials handling experience (3-5 years)
- Communication skills
- ERP systems
- Manufacturing (8 years)
- Quality control
- Computer operation
- Basic math
- Organizational skills
- Math
- Time management
- Customer service
- Warehouse experience
- Calipers
- Management
- Labeling
- Heavy lifting
- Leadership
- Forklift - Forklift operation experience (3-5 years)
Certification
Driver's License
Languages
English
Timeline
Continuous Improvement Leader, Shipping and receiving, packing parts, quality inspection
Centracore LLC
11.2016 - 08.2025
Restaurant Guest Service Manager
McDonald's
01.2010 - 02.2016
Shift Leader
Arbys Resturant
01.2003 - 01.2010