Nancy Fleming
Winter Garden,FL
Summary
Seasoned Security Officer with a proven track record at Event Security Kissimmee, adept in personnel screening and superior customer service. Excelled in maintaining safety through effective surveillance and emergency response, complemented by a keen ability to foster guest relations. Demonstrates exceptional skill in asset protection and premises patrol, ensuring a secure environment for all.
Overview
9
9
years of professional experience
Work History
Security Officer
Events security
Kissimmee, Fl
01.2021 - Current
- Student watcher at various hotels
- Checked for safety hazards and took corrective action when necessary.
- Documented security-related situations and submitted in-depth reports to superiors.
- Assisted with crowd control during large events held at the facility.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Patrolled crowds during events to preserve order and promote security.
- Guarded restricted areas to prevent unauthorized entry.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Maintained high levels of alertness throughout shifts.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Security Officer
Universal Studios Orlando
, FL
01.2024 - 06.2024
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Documented security-related situations and submitted in-depth reports to superiors.
- Assisted with crowd control during large events held at the facility.
- Maintained accurate logs of all security related activities.
- Patrolled crowds during events to preserve order and promote security.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Reported safety hazards for remediation response.
- Monitored premises and recorded activity in daily officer reports.
- Searched individuals and baggage for weapons and other prohibited items.
- Provided escorts for visitors as needed throughout the facility.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Provided friendly and professional assistance to employees, visitors and customers.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Performed first aid and CPR when necessary during emergency situations.
- Maintained high levels of alertness throughout shifts.
- Searched bags manually to identify prohibited items and contraband.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Guest Relations Hostess
SeaWorld Parks & Entertainment Contact Center
Orlando, Fl
05.2022 - 04.2023
- Assist guests with EZ pay accounts
- Sell park tickets
- Sell dining packages
- Assist guest with special event tickets
- Booked family vacation packages
- Booked educational packages for groups
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Greeted guests in a friendly and professional manner, providing assistance with any questions or concerns.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Assistant Student Services
Everglades University
Maitland, Fl
01.2016 - 01.2017
- Coordinate bookstore inventories
- Serve as 'back-up' receptionist
- Create and distribute Student marketing materials
- Perform general office duties as assigned by supervisor
Education
EMT/ Paramedic Certification -
Triton College
Rivergrove, Ill01.1983
diploma -
Proviso West High school
Hillside, Ill01.1982
Bachelor of Science - Alternative Medicine
Everglades University
Maitland, FLSkills
- Personnel screening
- Metal detector operation
- Stationary surveillance
- Premises patrol
- Access badge distribution
- Government security clearance
- First aid and CPR certified
- Superior customer service
- Night and safe deposit procedures
- Report writing
- Screening wands
- Security screenings
- Security equipment operation
- Access control
- Shift work experience
- General security
- Asset protection
- Workplace violence prevention
- Detail-oriented
- Security guard license
- Fire safety training
- Entrance control
- Checkpoint management
- Patrol operations
Volunteer Organizations
USCG Auxiliary, 01/01/16, Present, Held various leadership positions including Flotilla Commander., Completed many FEMA classes.
Affiliations
- Held National Staff position as Branch Chief for Diversity
- Held many offices including Flotilla Commander and Vice Commander, Human Resource officer, Unit secretary, Marine Safety Officer,Vessel Examiner
- Currently Division Vice Commander
- Attended many leadership courses including AUXLAMS, MSEP
- Security Education and Awareness Training
- Sexual Assault Prevention
- Administrative Procedures
- Various FEMA courses
Timeline
Security Officer
Universal Studios Orlando
01.2024 - 06.2024
Guest Relations Hostess
SeaWorld Parks & Entertainment Contact Center
05.2022 - 04.2023
Security Officer
Events security
01.2021 - Current
Assistant Student Services
Everglades University
01.2016 - 01.2017
EMT/ Paramedic Certification -
Triton College
diploma -
Proviso West High school
Bachelor of Science - Alternative Medicine
Everglades University
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