Nancy Flores
Summary
Experienced team leader with strong Oncology background combined with motivational and encouraging style. Talented trainer and problem solver able to take on routine and complex job functions to promote business success. Well organized and proactive with excellent communication skills and positive attitude.
Overview
24
24
years of professional experience
Work History
Business Office Supervisor
Methodist Surgery Center Landmark
03.2021 - Current
- Supervise Registrars/Admitting, Surgery Scheduler, HIM Specialist/Medical Records.
- Responsible for the accurate and timely completion of chart preparation, admitting patient, surgery scheduling, insurance verification process, and pre-certification as required by insurance plans and patient balance collections.
- Resolve financial discrepancies and patient billing issues with timely attention.
- Deliver performance reviews, recommending additional training or advancements.
- Hire, manage, develop and train staff, established and monitor goals, conducted performance reviews and administered salaries for staff.
- Complete and submit payroll for employees.
- Optimize organizational systems for patient payment collections, AP, deposits, and recordkeeping.
- Establish workflow processes, monitor daily productivity, and implement modifications to improve overall performance of the business office team.
- Coordinate business office employee schedules daily to ensure that assigned areas are staffed.
- Maintain high cost implant log, petty cash fund, accounts payable vendor invoices and purchase orders.
- Responsible for opening and closing procedures of facility based on hours worked.
- Hold monthly staff meetings and staff rounding logs.
Revenue Cycle Supervisor
Texas Oncology Sugar Land
10.2010 - 10.2020
- Trained, evaluated and challenged team of 10 to include check in/out, schedulers, insurance verifiers, pre-authorization coordinators, telephone operators and financial counselors.
- Created monthly schedules, maintained time records and submitted payroll.
- Prepared and reconciled cash, check and credit card payments.
- Monitor patient facing collections, copays and AR greater than 120 days patient balances.
- Delegate tasks, clarify roles and responsibilities, provide timely specific feedback and coaching.
- Develop team schedules and manage timekeeping.
- Track claim submission, processing and claim denials.
- Implement office structure to promote cross training.
- Orchestrate hiring, assessing performance, salary changes and progressive discipline.
- Administer monthly staff meetings to collaborate as a team and share ideas.
Patient Financial Counselor
Texas Oncology Sugar Land
10.1999 - 09.2010
- Insurance eligibility and verification of benefits, including ICD9/10 chemotherapy/radiation codes to assure coverage.
- Screened patients on assistance programs and grants-Patient Advocate Foundation & Patient Access Network.
- Monitored and requested drug replacement with pharmaceutical companies for non covered and self pay.
- Accountable to work AR greater than 120 days patient balances.
- Collected copays, deductibles and patient balances for chemotherapy and radiation treatment to include payment plans as needed.
- Counseled patients on non-covered services, obtained ABN's and/or discuss financial options.
- Handled 20-30 daily patient billing question calls.
Education
Nursing
San Antonio College
San Antonio, TXSkills
- Bilingual, fluent English/Spanish
- Leadership and Change Management
- Microsoft Office, Word and Excel
- Training and Development
- Misys, Centricity, Advantx, Nimble, MedTek & Nimble medical software
- Time management, decision making and leadership
- Strong work ethic and Interpersonal skills
- American Red Cross CPR certified
Timeline
Business Office Supervisor
Methodist Surgery Center Landmark
03.2021 - Current
Revenue Cycle Supervisor
Texas Oncology Sugar Land
10.2010 - 10.2020
Patient Financial Counselor
Texas Oncology Sugar Land
10.1999 - 09.2010
Nursing
San Antonio College
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