Nancy Floyd
Cherryville,NC
Summary
Dynamic and empathetic professional with proven expertise in customer service and data entry, honed at Johnson Distributors. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional communication skills and a knack for rapid learning. Achieved significant performance metrics, underscoring a blend of hard and soft skills vital for high-paced environments. Knowledgeable and dedicated customer service professional with extensive experience in the Rainbow industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2007
2007
years of professional experience
Work History
Customer Care Representative
Johnson Distributors
- Streamlined call response times for improved customer experience through effective communication techniques.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Contributed to team success, consistently achieving call center performance metrics.
- Navigated multiple computer systems and applications to find information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Transport/ CNA
Somerset Court
10.2000 - 10.2006
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Built rapport with patients and families, providing emotional support during difficult times.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Burns High School
Lawndale, NC05-1994
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Order Processing
- Cataloging
- Merchandise Orders and Exchanges
- Sales Transactions
- Order Fulfillment
Timeline
Transport/ CNA
Somerset Court
10.2000 - 10.2006
Customer Care Representative
Johnson Distributors
High School Diploma -
Burns High School
Similar Profiles
Alvin PersonAlvin Person
Sales Dealer Manager at Johnson Distributors Inc.Sales Dealer Manager at Johnson Distributors Inc.
David GallegosDavid Gallegos
Merchandiser at Johnson Brothers DistributorsMerchandiser at Johnson Brothers Distributors
ANIS TRIKIANIS TRIKI
Medical Science Liaison – Urogenital Tumors at Johnson & Johnson Innovative MedicineMedical Science Liaison – Urogenital Tumors at Johnson & Johnson Innovative Medicine
James RudisillJames Rudisill
Controls Electrician at Electro Services Inc.Controls Electrician at Electro Services Inc.
Ford WileyFord Wiley
Mechatronics Apprentice at USconecMechatronics Apprentice at USconec