NANCY FRANCO
TORRANCE ,CA
Summary
Professional with robust experience in radiology scheduling, adept at managing appointments, coordinating with medical staff, and ensuring smooth workflow. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skills include patient communication, scheduling software, and problem-solving. Known for reliability and efficiency in high-pressure environments.
Overview
23
23
years of professional experience
Work History
RADIOLOGY SCHEDULER
Torrance Memorial Medical Center
01.2015 - Current
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Collaborates with radiologist and other medical staff to determine appropriate testing schedules and protocols.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Answer 40-50 calls per shift to assist patients with scheduling and questions or concerns.
- Translated written and spoken material for non English speaking individuals and organizations.
- Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
- Created new patient accounts in EMR systems as needed.
- Entered insurance,demographics and health history into patient database.
- Assisted in training new schedulers on department protocols, policies, and software systems to ensure smooth integration into the team.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Registered patient by completing face to face interviews to obtain demographics and medical information.
- Collect payments as well created billing estimates for patients.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
Legal Receptionist
LAW OFFICE OF HOWARD HALL ESQ
09.2007 - 10.2010
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
- Maintained client confidentiality with regards to all matters discussed in the office.
- Answered incoming calls, took messages and directed callers to appropriate staff members.
- Took detail notes in meeting and disseminated information afterward.
- Created and printed legal documents for attorneys to review.
- Coordinated meeting arrangements for attorneys and clients, including room bookings, catering services, and audiovisual equipment setup when necessary.
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
- Scheduled and made appointments for [Number] attorneys.
Receptionist/Swithboard Operator
American Honda Motor Co
04.2002 - 02.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Verified visitors identification cards before allowing access to premises.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
SAN PEDRO HIGH SCHOOL
SAN PEDRO 06-1995
Skills
- Patient scheduling
- HIPAA compliance
- Insurance verification
- Radiology procedures
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Decision-making
- Medical billing
- Bilingual
- Teamwork and collaboration
Languages
English
Spanish
Timeline
RADIOLOGY SCHEDULER
Torrance Memorial Medical Center
01.2015 - Current
Legal Receptionist
LAW OFFICE OF HOWARD HALL ESQ
09.2007 - 10.2010
Receptionist/Swithboard Operator
American Honda Motor Co
04.2002 - 02.2003
High School Diploma -
SAN PEDRO HIGH SCHOOL
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