Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Franger

Nancy Franger

Joliet,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the commercial furniture industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Jobsite Project Coordinator

JSD/Knapp
Joliet, Illinois
06.2021 - 06.2023

Job Site Project Coordinator;

Supporting Knapp site managers and site commissioning teams as they install a Knapp ASRS systems for Joliet Walmart Fulfillment Center.

Responsibilities include:

  • Maintain all administrative documentation tasks for entire job Site 3rd party contractor work hours, emergency evacuation reports, contractor COI compliance and distribute to all parties of new Walmart building rules.
  • Successfully supported on Site Sr. Site safety managers
  • Responsible for all onboarding, logistics, for new arrivals to Site.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Attended GC foreman meetings and distributing notes out to Knapp teams.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively

Furniture & Architectural Wall Project Manager

Henricksen
Itasca, IL
06.2007 - 10.2019
  • Ability to Achieve project deadlines by coordinating with contractors to manage performance.
  • Coordinate with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Ability to Source, vette and managed vendors needed to accomplish project goals.
  • Provide detailed technical drawings and operational direction to installation teams in project challenges during product installation to maintain deliverables according to deadlines.
  • Create and update status reports and communicate efficiently to customers and project team.
  • Successful at managing 20-30 concurrent projects nationwide while working effectively and efficiently for top corporate accounts delivering more than $30 million in annual revenue.
  • Prepared, checked and coordinated documentation to support component design and application for each client.
  • Evaluated existing procedures and made proactive adjustments to meet changing demands based on project requirements.
  • Exceeded goals through effective communication of verbal and written with effective task prioritization and great work ethic,
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively

Education

Graduate Certificate of Project Management - Project Management

Keller Graduate School of Management
Naperville
08.2024

Certificate of Achievement - Furniture Project Management

Allsteel Certificate Furniture PM Course
Muscatine, IA
09.2007

Bachelor of Arts - Interior Design

Ray College of Design
Schaumburg, IL
05.1991

Skills

  • Professional Verbal and Written Communication, phone educated and excellent people skills with dedication to customer satisfaction
  • Demonstrate respect, friendliness and willingness to help wherever needed
  • Ability to Multitask priorities with attention to details
  • Brings high work ethic, reliability, dependability with timely project completion
  • Project and time Management, Status reporting and deliverable tracking
  • FF&E project planning and coordination
  • Microsoft Word, Excel, Projects, Power Point, Outlook, Teams, Adobe, ACT and QuickBooks experience
  • Demonstrate respect, friendliness and willingness to help wherever needed

Timeline

Jobsite Project Coordinator

JSD/Knapp
06.2021 - 06.2023

Furniture & Architectural Wall Project Manager

Henricksen
06.2007 - 10.2019

Graduate Certificate of Project Management - Project Management

Keller Graduate School of Management

Certificate of Achievement - Furniture Project Management

Allsteel Certificate Furniture PM Course

Bachelor of Arts - Interior Design

Ray College of Design
Nancy Franger