Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Fuentes

Los Angeles,California

Summary

Highly efficient worker who is well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

8
8
years of professional experience

Work History

Clerk

Capstone Logistics LLC.
11.2019 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Supervised warehouse operations by managing employees during shifts.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.

Sales Support Associate

Coach
07.2022 - 04.2023
  • Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
  • Enhanced team productivity by streamlining sales support processes and procedures.
  • Assisted in achieving sales targets through effective coordination with the sales team.
  • Assisted sellers with platform requirements for renewals and upgrades.
  • Optimized inventory management, monitoring stock levels, and coordinating product replenishment as needed.
  • Collaborated closely with the marketing team in creating promotional materials that generated more leads for the sales department.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
  • Maintained clear communication with management regarding inventory levels, upcoming promotions, and potential stock issues.

New Patient Scheduler

FMR Pain Quality Management
03.2021 - 05.2022
  • Enhanced patient scheduling efficiency by streamlining appointment booking processes.
  • Demonstrated flexibility during peak hours or staff shortages, assuming additional responsibilities as needed to maintain efficient workflow within the scheduling department.
  • Increased patient satisfaction through timely and accurate appointment coordination.
  • Prioritized urgent appointments effectively, coordinating with healthcare professionals to ensure timely access for those requiring immediate attention.
  • Supported office operations by effectively managing inbound calls and email inquiries from prospective patients.
  • Provided clear instructions to new patients regarding necessary documentation and pre-appointment preparations.
  • Streamlined communication between departments by efficiently relaying relevant appointment information to appropriate personnel as needed.
  • Worked closely with insurance providers to verify coverage details, ensuring seamless billing for new patients'' appointments.
  • Reduced no-show rates through proactive appointment reminders and confirmation calls to scheduled patients.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Enhanced patient care by meticulously documenting medical histories and ensuring accuracy of records.
  • Conducted thorough interviews with patients, obtaining detailed accounts of past health issues, treatments, and outcomes.

Referral Coordinator

Atlantis Health Management
06.2016 - 11.2020
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Education

Associate of Arts - Psychology

East Los Angeles College
Monterey Park, CA
06.2019

Skills

  • Customer Satisfaction
  • Administrative Support
  • Database entry
  • Administrative tasks
  • Organization skills
  • Time Management
  • Telephone skills
  • Reliable and Responsible

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Support Associate

Coach
07.2022 - 04.2023

New Patient Scheduler

FMR Pain Quality Management
03.2021 - 05.2022

Clerk

Capstone Logistics LLC.
11.2019 - Current

Referral Coordinator

Atlantis Health Management
06.2016 - 11.2020

Associate of Arts - Psychology

East Los Angeles College

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Nancy Fuentes