Nancy Galvan

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.

Office Administration Responsibilities:

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Schedule clients during tax season

• Stow - Amazon Inventory system through the use of a computer terminal or hand held scanner, and then place it on a cart so that it may be placed onto shelves
• Packer/Packager - Mark and label containers, container tags, or products, using marking tools
• Measure, weigh, and count products and materials
• Examine and inspect containers, materials, and products in order to ensure that packing specifications are met
• Problem Solver - Troubleshoot and resolve problems that an associate encounters with inventory; including printing asin, labels, damage out products and adding expiration dates to food and health products
• Resolve issues in a timely manner
• Use Excel to track problem solve issues efficiently and accurately
• Unloading and repackaging merchandise from its shipping containers.

• Handled patients information and charting, billed insurance companies and patients, answered phones and schedules appointments, updated excel spreadsheets and general office duties

• Able to operating inserting machine, mail processing equipment, postage mailing machines, automated labeling machines, sorting machines, process large quantities of mail material, sort deliver packages (FedEx, UPS)

• Responsible to maintain reception area organized, assist multi-line phone calls and transfer to correct extension, interact with behavioral health clients, demonstrate proficiency in telephone and front desk reception, calmed upset/angry clients, welcome clients and report to available personal service coordinator, receive and distribute correspondence, UPS, FedEx deliveries, assist fax, filing and copying, scanned documents, assist and perform support for Human Resources and Office Administration

• Responsible for producing, forwarding and analyzing cameras in each office, check that stores open on time and check employees and monitor store managers beginning of shift, constantly checking the 800 response calls, insurance sales production and report inappropriate employee sales calls, daily communication with stores managers through email and phone of unproductive flow of insurance sales, report any inappropriate flow of office and calls to Human Resources, update spreadsheet of insurance inventory, able to work without direct supervision

• Providing quality customer service, responsible for multi-line phone system, creating and updating existing files, file paper work, maintain confidential files, assisting with copier, fax, accounting and bookkeeping, provide customers with vehicle and truck registrations, communicate with IFTA and IRP with customers file reports, distributing and metering mail, prepare office for next business day