Nancy Gandarilla
Paramount,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Efficient development and effective communication, I excel in multitasking and problem-solving, significantly improving customer service experiences. Skilled in both team collaboration and individual achievement, consistently delivering results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Flower Delivery Driver
Self Employed
01.2020 - 09.2022
- Successfully avoided time delivery delays by carefully planning best routes.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
Child Care Helper
Tiny Hearts Child Care
11.2019 - 12.2020
- Promoted learning and social development through structured and unstructured playtime.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Restocked supplies and personal hygiene products for use by students.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Read stories, sang songs and facilitated creative play.
- Kept children between ages of 2 and 11 safe and secure with vigilant oversight.
College Assistant Soccer Coach
Rio Hondo College
10.2015 - 01.2017
- Ideas for training purposes include professional development topics, engaging training games and activities, and effective workplace training strategies.
- Supported staff on special assignments
- Worked well in a team setting, providing support and guidance.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Coordinated game and practice schedules within rigid training timeframes.
- Evaluated players' performance and provided constructive feedback to improve abilities.
- Established individual goals and monitored player performance to support achievement.
Customer Service Rep
Soccer West
06.2007 - 10.2008
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promptly responded to inquiries and requests from prospective customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
Server
Palos Verdes Golf Club
02.2005 - 05.2007
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server
Olive Garden
11.2004 - 05.2007
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
No Degree - Nursing
Cerritos College
Norwalk, CANo Degree - Nursing
Rio Hondo College
Whittier, CACertificate - Real Estate Agent
Excellence Real Estate
Donwey10.2023
Skills
- Presentation Development
- Document Preparation
- Scheduling appointments
- Meeting Coordination
- Cash Handling
- Meeting planning
- Effective Communication
- Multitasking
- Active Listening
- Problem-solving aptitude
- Customer Service
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Flower Delivery Driver
Self Employed
01.2020 - 09.2022
Child Care Helper
Tiny Hearts Child Care
11.2019 - 12.2020
College Assistant Soccer Coach
Rio Hondo College
10.2015 - 01.2017
Customer Service Rep
Soccer West
06.2007 - 10.2008
Server
Palos Verdes Golf Club
02.2005 - 05.2007
Server
Olive Garden
11.2004 - 05.2007
No Degree - Nursing
Cerritos College
No Degree - Nursing
Rio Hondo College
Certificate - Real Estate Agent
Excellence Real Estate
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