Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Garcia

Salinas,CA

Summary

Dedicated compassion in the Health Care for 17 years of experience. Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organizational operations. Practiced in providing assorted teams with support and resources to succeed.

Overview

18
18
years of professional experience

Work History

Director of Health Services

Ivy Park
Salinas , CA
07.2024 - Current
  • Participated in strategic planning sessions with senior leadership teams in order to set long-term goals for the organization's health services department.
  • Directed clinical operations by providing support and guidance to medical staff members.
  • Monitored patient outcomes to identify areas of improvement in quality of care.
  • Assessed staffing needs and coordinated recruitment activities for qualified personnel.
  • Collaborated with executive management team to develop strategies for improving overall patient satisfaction scores.
  • Conducted regular meetings with staff to review performance, discuss policy changes, and update on current initiatives.
  • Provided direct supervision of nursing staff including assigning duties, evaluating performance reviews, addressing complaints or grievances from employees or patients.
  • Coordinated with external agencies such as insurance companies, local hospitals, laboratories. to ensure that patients receive appropriate care in a timely manner.
  • Analyzed data from various sources such as surveys or audits to determine areas where improvements can be made within the department.
  • Explained policies, procedures and services to patients.
  • Oversaw the hiring process for new health care professionals, including interviewing candidates and making final selections.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Maintained records management system to process personnel information and produce reports.

Business Development Director

Mission Skilled Nursing And Sub Acute Center
San Jose, CA
06.2022 - 07.2024
  • Performing Patient Intake evaluations, admitting patients to the medial facility, tracking patient records and data processing.
  • Build and maintain mutually beneficial relationships, facilitates communications and coordinates activities among two or more people agencies or organizations.

  • Oversaw staff by delegating work and reviewing individual performance.
  • Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies.
  • Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services.
  • Conducted follow up phone calls to discharged patients and solicited feedback about overall hospital experience.
  • Collected data about patient care problems and reported it to appropriate departments.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

ER Technician

Watsonville Community Hospital
Watsonville, CA
01.2021 - 06.2022
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Collected blood samples for lab analysis to diagnose disease or screen for health problems.
  • Stocked and replenished patient care areas with appropriate supplies.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Maintained appropriate inventory levels and replenished treatment areas.
  • Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
  • Helped nursing staff provide quality, competent patient care for diverse emergencies.
  • Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
  • Restocked supplies kept in patient rooms to maintain optimal levels.
  • Tracked patients' vital signs, treated wounds and collected samples to free up nurses and physicians for more advanced work.
  • Assisted with fitting patients for casts, crutches and other medical devices.
  • Took patient assessments, including blood pressure and temperature and documented information.
  • Educated patients on symptoms for various diseases and conditions, including flu, pneumonia and shingles.
  • Developed exemplary care abilities from comforting and assisting families and patients in emergency room.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Delivered effective quality control through admissions, assessment, treatment and referral for broad range of patients.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Managed complete processing of patients from initial admission to discharge.
  • Assisted with patient admissions, discharges and transfers.
  • Instructed patients and caregivers or friends on proper care of injuries after treatment, educating on proper medication use, dressing changes and signs of complications.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals when necessary.
  • Responded to bell or light signal calls to assist patients with needs.
  • Followed standard procedures for collecting personal information, contacting relatives and transferring patients better accommodated at outside facilities.
  • Sanitized, prepared and assembled medical equipment, readying work environment for physicians and emergency surgeons.
  • Kept instruments and equipment clean and sanitized.

Medical Assistant/Medical Representative

Monterey County Health Department
Salinas , CA
06.2013 - 01.2019
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Used Epic and Excel software to process patient payments and update accounts.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Assisted with referrals and prepared medical records for patients.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Monitored patients for medical changes and reviewed and revised care plans accordingly.

Medical Assistant

Clinica De Salud Del Valle De Salinas - Csvs Commu
Salinas, CA
10.2006 - 06.2013
  • Organized patient charts before each day's clinic sessions began.
  • Collected samples from patients for laboratory testing purposes.
  • Administered injections, medications and treatments as directed by the physician.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Prepared treatment rooms for patient examinations.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.

Education

Vocational Nursing

Hartnell College
Salinas, CA
05.2020

Associate of Arts - Medical Assisting

Heald College
Salinas
04.2013

Associate of Applied Science - Medical Assisting

Heald College
Salinas
07.2007

High School Diploma -

North Monterey County High School
Castroville, CA
06-2005

Skills

  • EKG interpretation and monitoring
  • CPR/first Aid
  • Medical terminology in English/Spanish
  • Taking and tracking vital signs
  • Educating patients
  • Understanding mobility assistance needs
  • Computer Program Epic
  • Typing 30 WPM
  • Customer service
  • Problem Resolution
  • Project Planning
  • Goal Setting
  • Teamwork and Collaboration
  • Decision Making

Timeline

Director of Health Services

Ivy Park
07.2024 - Current

Business Development Director

Mission Skilled Nursing And Sub Acute Center
06.2022 - 07.2024

ER Technician

Watsonville Community Hospital
01.2021 - 06.2022

Medical Assistant/Medical Representative

Monterey County Health Department
06.2013 - 01.2019

Medical Assistant

Clinica De Salud Del Valle De Salinas - Csvs Commu
10.2006 - 06.2013

Vocational Nursing

Hartnell College

Associate of Arts - Medical Assisting

Heald College

Associate of Applied Science - Medical Assisting

Heald College

High School Diploma -

North Monterey County High School

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