Nancy Citlali Garcia Cruz
Van Nuys,CA
Summary
Results-driven professional with a proven track record in delivering high-quality outcomes and exceptional service. Recognized for strong communication and teamwork skills, effectively contributing to organizational goals. Committed to continuous learning and development to enhance personal and team performance.
Overview
3
3
years of professional experience
Work History
Shift Leader
SHARKY'S MEXICAN GRILL
08.2022 - 12.2023
- Supervised team activities ensuring seamless service in both front and back of house.
- Promoted menu specialties to customers, increasing demand for highlighted dishes.
- Informed guests about dietary restrictions and allergens.
- Enhanced customer satisfaction by conversing amicably.
- Leveraged idle time to address additional responsibilities.
- Oversaw POS system operations, ensuring accuracy and confidentiality of daily finances.
- Facilitated seamless scheduling, accurate inventory orders, and effective daily functioning.
- Implemented upselling techniques, achieving a 25% increase in average orders.
Shift Leader
El Pollo Loco
Sherman Oaks, CA
06.2021 - 10.2022
- Resolved customer complaints promptly and professionally.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Educated customers about offerings, promotions and pricing to boost sales.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Set specific goals for projects to measure progress and evaluate end results.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained positive working relationship with fellow staff and management.
TARGET
05.2023 - 10.2024
- Utilized powered freight equipment to increase work efficiency.
- Recommended practical solutions for addressing productivity barriers.
- Worked with team to establish new displays for clothing collections.
- Developed diverse skill sets through interdepartmental cross-training.
- Recovered and organized work area after high-traffic periods.
Education
Associate of Science - Psychology
Los Angeles Valley College
Sherman Oaks, CA12-2025
Skills
- Friendly, positive attitude
- First Aid/CPR
- Supervision and leadership
- Organization and time management
- Table setting knowledge
- Verbal and written communication
- High volume dining
- Attention to detail
- Conflict resolution
- Reliability and punctuality
- Hospitality and accommodation
- Bilingual (Spanish & English)
- Strong multitasking
- Academic leadership
- Staff training
Timeline
TARGET
05.2023 - 10.2024
Shift Leader
SHARKY'S MEXICAN GRILL
08.2022 - 12.2023
Shift Leader
El Pollo Loco
06.2021 - 10.2022
Associate of Science - Psychology
Los Angeles Valley College
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