Nancy Garner Cerrato
Jefferson,GA
Summary
Dynamic leader with proven expertise in supervisory roles and strategic planning, notably at Unified Government of Athens-Clarke County. Excelled in billing collections and policy implementation, enhancing operational efficiency and financial integrity. Skilled in team mentoring, fostering a culture of achievement and customer satisfaction. Achievements include significant process improvements and effective financial management.
Overview
34
34
years of professional experience
Work History
Billing Coordinator-Stormwater Management
Unified Government Of Athens-Clarke County
12.2005 - Current
- Supervises and evaluates assigned staff
- Manages the general operation of the Stormwater Billing including customer billing and collections
- Manages all methods of payments including cash, checks, electronic, on-line payments and credit cards
- Analysis of accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Works with ACC attorney and contract attorney on collection issues and presenting collection cases in court
- Evaluates accounts to determine any special billing needs, credits or adjustments
- Prepares policies and procedures for billing and collections of Stormwater services.
- Reviews existing Ordinance to make sure billing is in alignment with ordinance as well as the Governmental Accounting Standards Board and the Fair Debt Collection Practices established by the State of Georgia and Federal Government.
- Maintains new rates in billing system as well as makes recommendations for billing system software updates and recommendations for implementation, purchases and training.
- Prepares monthly, quarterly and annual statistical reports as well as works with Administrator and Director on Annual Budget.
- Prepares information and updates financial processes for external auditors and the annual report for Environmental Protection Division
- Makes recommendations for Ordinance changes
- Completed annual budget for satellite office
- Secured contract services for satellite office
- Made recommendations for satellite office based on trend analysis of walk in customers, revenue and overhead for office
- Developed all processes for Stormwater billing and collections.
Accountant
Region V Accounting Office for DFACS
06.2003 - 11.2005
- Maintained bank accounts for DFACS and Division of Ageing Guardianship clients for thirteen counties (over 100 clients)
- Managed Accounts Receivable and Accounts Payable for Guardianship clients
- Prepared annual reports for Social Security Administration
- Balanced guardianship accounts to trial balance monthly
- Maintained list of adoptive parents and prepared payments monthly for adoption assistance
Business Manager
Charter Communications
06.1990 - 05.2003
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions
- Increased overall team productivity by fostering a positive work environment and providing effective leadership
- Communicated with customers and vendors positively with particular attention to problem resolution, customer growth and customer satisfaction
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships
- Managed over 30 employees including a 24/7 call center staff and on call personnel
Education
Business Administration
Truett McConnell College
Watkinsville, GaComputer Programming
Athens Technical College
Athens, GAFinancial Management Certification
University of Georgia - Carl Vinson Institute
Athens, GaInnovation Ambassadors
ACC - Organizational Development
Certified Supervisor Training
ACC - Organizational Development
People And Belonging Academy
ACC - People And Belonging
Train The Trainer Certification in Customer Servic
University of Phoenix
Skills
- Statistical Reports
- Supervisory and Evaluation
- Complex Customer Service
- Team Mentoring & Training
- Strategic Planning
- Billing Collections
- Budget Analysis and Preparation
- Financial Reports
- Preparing and Implementing Policies
Timeline
Billing Coordinator-Stormwater Management
Unified Government Of Athens-Clarke County
12.2005 - Current
Accountant
Region V Accounting Office for DFACS
06.2003 - 11.2005
Business Manager
Charter Communications
06.1990 - 05.2003
Business Administration
Truett McConnell College
Computer Programming
Athens Technical College
Financial Management Certification
University of Georgia - Carl Vinson Institute
Innovation Ambassadors
ACC - Organizational Development
Certified Supervisor Training
ACC - Organizational Development
People And Belonging Academy
ACC - People And Belonging
Train The Trainer Certification in Customer Servic
University of Phoenix
Selected Achievements:
- Developed Leak Adjusment Form used by WBO Customer Service to calculate leaks for Tiered rates that is still used today
- Researched and worked with the Attorney to develop process for Collection of delinquent accounts in Stormwater resulting in around a 10% improved collection rate
- Consistent Collection Rate of >93% for over 18 years scaling with increase of customers over the years
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