Summary
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Nancy Garnica

Grand Prairie,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Work History

Administrative Assistant/Ageny Administrator

MINT Insurance Services
05.2022 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.

Office Manager

Caress Dental
Arlington, TX
01.2020 - 05.2022
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Expedited claim processing by promptly obtaining necessary pre-authorizations for medical procedures.
  • Supported billing department by verifying coverage details to ensure correct invoicing of clients and prompt payment from insurers.
  • Assisted clients with understanding their insurance policies, benefits, and limitations to promote informed decision-making regarding healthcare services.

Dental Treatment Coordinator

MINT Dentistry
01.2019 - 01.2020
  • Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
  • Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
  • Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Managed patient billing processes for timely, accurate payments.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.

Receptionist/Insurance Representative

Allheart Dental implants & orthodontics
Arlington, TX
01.2017 - 12.2018
  • Administrative duties
  • Answering phone calls
  • Greeting clients
  • Overseeing the office budget
  • Patients information gathering
  • Staff administration
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize and forward emails.
  • Track and order office equipment and supplies.
  • Maintain records and files

Personal Banker/Teller

First National Bank of Texas
Grand Prairie, TX
01.2016 - 01.2017
  • Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day’s operations
  • Receive cash and checks for deposit, verify amounts, and look for check endorsements
  • Examine cash carefully to guard against acceptance of counterfeit checks and identification
  • Enter transactions into computer and issue customer receipts
  • Sell and prepare money orders, cashiers checks, bank-to-bank wires, savings bonds, travelers’ checks and certificates of deposit
  • Process western union wires and cash advances
  • Cross-sell bank services and products
  • Provide bank services to a diverse customer base, including a large Spanish speaking population

Education

High School degree -

Lake Ridge High School
Mansfield, TX
06.2016

Skills

  • Scheduling
  • Spreadsheet Management
  • Presentation Design
  • Minute Taking
  • Database Management
  • Office Administration
  • Workflow Optimization
  • Report Writing
  • Research
  • Appointment Scheduling
  • Data Entry
  • Calendar Management
  • Filing
  • Account Management
  • Microsoft Excel
  • Business Administration

Hobbies and Interests

Painting/Drawing

Timeline

Administrative Assistant/Ageny Administrator

MINT Insurance Services
05.2022 - Current

Office Manager

Caress Dental
01.2020 - 05.2022

Dental Treatment Coordinator

MINT Dentistry
01.2019 - 01.2020

Receptionist/Insurance Representative

Allheart Dental implants & orthodontics
01.2017 - 12.2018

Personal Banker/Teller

First National Bank of Texas
01.2016 - 01.2017

High School degree -

Lake Ridge High School
Nancy Garnica